Wow this shitlist post has really opened me eyes, ive been looking at the other one opened by Nikki and only saw and was responding to half the story.
Nikki i know we all expect a great service when we purchase things we always do,but shit happens. Imagine if they took the $25 and ran off with it and did fuck all for you, this happens in daily life.
You have to look at this in a business perspective if shuxta went round giving refunds back to every tom, dick and harry who complained that his service was shit he'd be shown to be a pushover and more and more people would crawl out the woodwork claiming the service was crap and demanding refunds, and if he gave in and offered these refunds just to make everyone happy his little business would haemorrhage funds and go down the pan pretty quick, this aint good business and that is why businesses in daily life tend to not want to give you a refund but a free voucher so you come back and spend the money in there store, its just business.
I think the lad has been more than generous and made up for the problems by blasting the shit out of your site with 1,000,000 backlink posts and even offered you half your money back in the process, i would be a gentleman and accept this kind offer and move on, you dont ever have to use the service again anyway.
In my case the only problem i had with the service was the reports in the zip files didnt give me a clear indication of what i got for the money i spent. If he could of put an extra report with the links ie. 250,000 link blast, 100,000 successfully posted, 150,000 failed it would of given me a clearer indication of what i had got with the service, im certainly not going to go through 250,000 links to see which ones failed and which ones passed.
But again i have no idea exactly how xrumer works and this sort of reporting may not be possible, due to false positives etc...
Anyway ive said my piece
GOOD LUCK TO ALL INVOLVED