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[WTA] Buyer open Paypal Dispute.

Discussion in 'BlackHat Lounge' started by blackhatnotes, Aug 7, 2012.

  1. blackhatnotes

    blackhatnotes Registered Member

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    Hi, my q is how to respond? I already done the job but the buyer open a dispute. it a services.

    Your buyer has reported a problem with this transaction and we have opened an investigation into this transaction. Please respond to this claim.

    How would you like to respond?

    Issue the buyer a full refund.I can provide tracking information.Provide proof that the buyer has already been refunded.
     
  2. bontii

    bontii Junior Member

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    Well, if you can provide the proof then you should be ok...at least thats my experience.
     
  3. blackhatnotes

    blackhatnotes Registered Member

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    I only can choose one of these-
    1-Issue the buyer a full refund.
    2-I can provide tracking information.
    3-Provide proof that the buyer has already been refunded.

    cant write a note, attach or give any ss.
     
  4. shaddelick

    shaddelick Regular Member

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    Same thing just happened to me right now, and when went to provide tracking , it also had a place to write comments, maybe it will have the same for you.
     
  5. blackhatnotes

    blackhatnotes Registered Member

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    its a virtual product/services so there is no tracking code.
     
  6. shaddelick

    shaddelick Regular Member

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    Oh ok, i would have used that comments section to explain everything, and leave tracking number slot blank or with bogus number, thats all. I think next time you should make sure you are paid as a 'service' and not 'Goods', i assume thats what happened. But i guess calling them is your best option.
     
  7. boom1

    boom1 BANNED BANNED

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    as it is virtual goods you should win , put that in comments for tracking and state already sent to customer
     
  8. xchip

    xchip Newbie

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    I hardly every anything POSITIVE about Paypal. MAN! Are they really that bad?
     
  9. -ReX-

    -ReX- Power Member

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    Next time use something like 2co as the middleman ;) then no shitteh chargebacks.
     
  10. redclover

    redclover BANNED BANNED

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    I have talked to PayPal more than once on this matter. Since it is a virtual good you win
    normally.

    RedClover