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Wrong profile name appearing on screen

Discussion in 'Forum Suggestions & Feedback' started by Apricot, Sep 7, 2015.

  1. Apricot

    Apricot Administrator Staff Member

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    Hi there,

    We've had a couple of reports of the wrong username displaying on the top of the screen.

    There's been database work carried out over the weekend and for a few hours some of the previous caching issues re-occurred.

    This should now be resolved but rather than take any chances please let us know if you see this. Submit a support ticket with the following information:


    1. Page source, via pastebin.com

    2. traceroute info for www.blackhatworld.com via pastebin.com

    3. imgur or imageshack link to screenshot with incorrect profile and timestamp


    example:
    [​IMG]


    Traceroute instructions to follow.
     
    Last edited: Sep 7, 2015
  2. Apricot

    Apricot Administrator Staff Member

    Joined:
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    To run traceroute on Windows:

    Click Start, type cmd and press the Enter key.


    This will bring up a command prompt window with text like this:
    C:\Users\yourname> _

    After the command prompt, type:
    tracert www.blackhatworld.com

    You may have to wait up to a minute or more for the test to complete.When finished, right-click the window and Select All.
    Hit CTRL+C to copy the text.
    Go to pastebin.com and paste the text. Submit and send us the link.


    To Perform a Traceroute in Mac OS X

    Launch Network Utility.
    Click Traceroute.
    Enter blackhatworld.com
    Click Trace.
    Select the results, and then right-click and select Copy or press COMMAND+C to copy the text.

    Go to pastebin.com and paste the text. Submit and send us the link.
     
    Last edited: Sep 7, 2015
  3. proxygo

    proxygo Jr. VIP Jr. VIP

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