WP's admin page in Namecheap not accessible. Error 404

Hi bhw..

Just wanted to ask if anyone has experienced the wordpress admin page in namecheap returning the error 404 and the site is still viewable when you type the url. Please note that i did not change anything for the past week. and it has been working since 3 days ago.

I have contacted their live chat and they said "The issue is caused by the fact that folder where your WordPress installation - /home/******- does not contain WordPress files anymore, only custom .html documents."

This wordpress admin page in question is in an addon domain. the main domain associated in the namecheap hosting is still working and accessible. and i checked the site via ftp and no wp files are there.... only html files.

i;ve asked how to resolve this and the said "Unfortunately, server backup does not contain WordPress files as well."

is this an issue with wordpress, namecheap or me? i want to know if i could have prevented this..
i have been a client in namecheap for quite sometime now and this is the first time this happened and it seems they can't give any resolution.

could be they are looking in the wrong folder if you have it on a add on domain. So they would need to look at the add on domain and then look at files within that.

It is possible they are looking in the right place and the files are in deed gone. This could have been caused by an FTP program that you use. Example I have seen this happen with people using dreamweaver as a FTP client when they think they are updating files they are really deleting them

Anyways its hard to really say without access. If you have your own personal backup you could just load it back up and be done with it. If not just another reason why people should keep there own backups.

Do contact them through live chat. The best support I have found ever.