So I ordered SpinnerChief 4 Ultimate on Apr 1 and I found I was charged twice on one order. I contacted the customer support, at the beginning they said they will take a look and help to refund. Today is the 21st day since I submitted the ticket and I have not received a penny, the customer support has been unresponsive for 2 weeks which makes me so mad. DO NOT BUY SPINNERCHIEF if you don't want to go through the terrible service I have gone through. I attached the latest emails with them as a proof.