Worrying PayPal Dispute

Good evening folks,

I'm just looking for a little advice. I sold a website via Flippa 5 days ago, I accepted payment via PayPal (I know!) as to avoid the hefty Escrow fees.

I set up the website for the customer, transferred the domain and all the relevant files - he was very chuffed and we both parted ways.

Now 5 days later, I've logged into my PayPal account this morning only to find he's created a dispute claiming the website wasn't as described. He's fabricated a story claiming I'm withholding vital website information in order for it to function. Yet it's online and functioning perfectly fine.

I've contacted the user in question, only received a response claiming he was now "bored" of the website. I'm quite lost on what to do. Currently my PayPal is in the red by $1,600.

What are PayPal like on digital products?

Any help is greatly appreciated.

How did the buyer communicate that he was happy with the site and when he said he was bored?
If it was email, upload them as docs to the dispute.

Usually, for intangible products, PayPal sides with the seller however, even if they didn't, you have a pretty strong case here.

As fatboy said, just upload the e-mail screenshots or something. You should be fine.

Cheers guys,

I made clear we communicate via Flippa, so all our correspondence took place on their system. Will a screenshot of his ridiculous responses help in my favor? I've browsed through a number of articles available online and come across folk claiming PayPal will side with the buyer, and others state it's usually the seller that will win due to non-support of intangible goods.

Definitely upload screenshots and anything else that helps your case. However, you should be fine. In a "item not received" on digital goods they side with the buyer, on a "not as described" they side with the seller - of course if you start getting a ton of not as described (high %age) then they will side with buyers and limit your account. But in this case they should certainly side with you.

Agree with what wowhaxor has said - I have had a few deadbeats buy bots from me and then try the chargeback with item not as described.

Each time I point Paypal to my T&C along with all emails from me to the other person.
If you have done everything via Flippa, screen shot the exchange, make sure they are clear, then upload all you have - the more info provide, the quicker its resolved and a better chance of getting your cash back.

My first chargeback took about 10 days to solve, last one took 2 days due to all the evidence I uploaded.

Thank you for your responses. I'll put a case together and hope for the best.

Hi flexcarrera,
Have you managed to sort it out?
Give us some info.

D.