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Wordpress plugin/theme for ORM

Discussion in 'Online Reputation Management (ORM)' started by seany, Jun 27, 2017.

  1. seany

    seany Regular Member

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    Hello,
    Basically we want to send an email to all of our customers requesting a review with google/yell/facebook if they want to leave a positive review, but send them to a contact screen if they want to leave a negative review..

    Is there a theme/plugin which can be used can do whats required?

    Thanks
     
  2. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    This is called a 'review funnel'. The simplest way is to create a page with 5 star images. Link the stars to whichever page you want. If they click 5 stars they're redirected to a certain site.

    There are many other considerations such as the referrer. There are a lot of providers who have review funnels already set up, if this is your first time you might want to see what they're doing already.
     
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  3. seany

    seany Regular Member

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    thanks for the reply.
    I have trialed grade.us which works fine, but i cant justify paying their monthly subscription, when i don't need any of the analytics or other features, I was hoping i would be able to find a standalone theme which would allow me to create the page.
     
    Last edited: Aug 23, 2017
  4. Sherbert Hoover

    Sherbert Hoover Jr. Executive VIP Jr. VIP

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    Raise your service quality and prices until you can justify the cost of a review funnel tool.
     
  5. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    I agree, I just checked and grade.us is $90/month. If you don't have the budget for that, you need to increase your rates and offerings.
     
  6. seany

    seany Regular Member

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    Thanks for your reply guys.
    I'm not a service provider, I'm trying to help the company i work for generate more customer reviews.
    we have a fantastic reputation in our local area, but we don't have any online reviews, so i was looking for something i could email to our customers.

    I would have thought i could get a developer to create a 'funnel' for $100-$200, so within a couple months i would be saving money, so that's the route ill probably be taking.
     
    Last edited: Aug 29, 2017
  7. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    Just FYI, I've done this before and Yelp was able to filter based on the referrer address. You'll have to blank the referrer but better is probably to give it a fake referrer.
     
  8. seany

    seany Regular Member

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    thanks for the advice, why would they care where he referral came from?
     
  9. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    So they can stop exactly what you're doing, soliciting reviews. They're very aggressive for what they think is spam.