Wordpress Help: I can't login keep getting a blank white screen. Can I backup the site?

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I could really use some help, I have an Wordpress site that will not let me login.
The site is up and running and I need to add new blogs but it a no go.

I talked to HostGator but they were no help. I can see the WP files thur Filezilla.
So I need to know how to backup the files and reset the template.

The site is about 3 years old.

Thank you for your help.
 
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Prob best trying to fix - does the front end work?
What did you do recently that has caused it?
Find that out first then try and resolve - if it's prob with template, maybe you can re upload template?
 
Use cPanel to generate/download a database backup and a home directory backup.

Did you do any updates recently? The site shouldn't do that for no reason.
 
Did you recently install a plug-in that resulted in an error or a new theme? If so try deleting the theme/plugin via FTP and refreshing before you install. Also clear your browser cookies/cache.
 
Agreed, there will def be a reason.
Could also backup via shell, or dl files thru filezilla then export db thru myadmin, but obviously you'll be backing up the problem.

Find the cause. Things like that are often a small error somewhere that's just halting everything and it may look worse than it is.
 
davids355 said:
Prob best trying to fix - does the front end work?
What did you do recently that has caused it?
Find that out first then try and resolve - if it's prob with template, maybe you can re upload template?
Click to expand...

I'll try to change the template first, thanks.
 
I thank i did a WP update. I try it now.
 
If you just recently updated a plugin, and then you'r site does not work, then rename the plugin's .php file to .txt and try that way. i had success this way.
 
delete al templates exept the standart theme and also delete all plugins then try again...

also delete .htaccess just in case.
 
Ahh the good old wsod(white screen of death). This is probably because you have whitespace at the very top or at the very bottom in one of your .php files.

If the first action in a .php file is opening a code block( <?php ) then "<?php" has to be at the very top of the file.
However, it is fine to print out html/any other stuff before the <?php, that isn't whitespace.


whitespace = empty lines
solution: delete all empty lines at the and the bottom of your files.

You can also get whitespace between you close and opening tags.
?>

<-------- whitespace

<?php
Just remove both the close and opening tag if that's the case. The following php-code will still be in a code-block.

It can also be caused by some characters in your folders or filenames.
super-plugin/super-plugin.php
solution:
rename to:
superplugin/superplugin.php or super_plugin/super_plugin.php



I hope that I made sense, let me know if you need more help.
 
Last edited:
Oh yea, remember coming across that problem before - with the White space.
 
Thank for the advice, I really did not have a ideal how to do it.
First time I did was backup the blog, for the first time in a few years sorry to say.

I removed the template, but no luck. Than I uninstalled the entire WP and reinstalled everything. Now it working again.

Thank again everyone.
 
Do you use some caching plugin (e.g. WPSuperCache)? Simple disable it (or even remove from your server) and delete all cached pages.
 
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