Windows vps hacked

I was running a vps and it got hacked support said I have to reinstall server to do this do i need to first uninstall mstsc then go to my computer > properties>remote>advanced>allow>ok then restart computer? Not really sure what to do. I just use it to run stealth accounts and support isnt much help cuzs I'm such a noob, this is the message I got "Please re-install your server and then install mstsc on your server." Thanks for any help

Unless I'm missing something they're basically telling you to dump the current server and order a new one. If this is a cloud based server, then they probably want you to create a new instance and dump the current one. You should backup all your data and programs before doing it.

I've never heard of any server place asking you to do that. Most of them have a 1 click reinstall feature to reformat/reinstall the OS. If you don't know what you're doing then you better ask someone, if you uninstall mstsc.exe you're not going to be able to connect to the server via remote desktop. I'm thinking they may want you to do that so that no one can connect, and then have you do the reformat through VNC, but that's a pain in the ass. If it's possible, I'd just ask them to do it for you. If they're just being that big of dicks about it, find a different place for the VPS. There's plenty that would be a lot more helpful in this type of situation, or just have a 1-click reinstall option.

OP, name the provider because the support sounds terrible.
Ask them to do it for you, if they make excuses then change provider immediately.

It's cheapwindowsvps I pm'ed Tony (username CWVPS)and am waiting for his response their support usually isn't too bad well until this issue I've sent support several emails without any resolution I even paid for an extra month because my bandwidth got used up due to being hacked so its up and running but I fear that I am still susceptible to being hacked again

This is what support recommends, when server is completely screwed up, specially after getting hacked, to reinstall or recreate the VPS and restore the data. Hope you have backup or a backup solution for your data from which your VPS can be re-instated.

Just got this from them


Hi,

Shall I reinstall your server?

Thanks.

not sure why it took so long but its all good and btw I have been happy with the service cuz support usually takes care of things right away , dont know what happened this time

DIe$el said:

This is what support recommends, when server is completely screwed up, specially after getting hacked, to reinstall or recreate the VPS and restore the data. Hope you have backup or a backup solution for your data from which your VPS can be re-instated.

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I really don"t know a whole lot about a vps other than how to change the password and some minor things I just know I need them to access my stealth accts . There really is no data on them that I am concerned about losing , but if I need to make a backup to recreate the vps and reinstall the sever, I have no idea how to do that

daddyfish58 said:

It's cheapwindowsvps I pm'ed Tony (username CWVPS)and am waiting for his response their support usually isn't too bad well until this issue I've sent support several emails without any resolution I even paid for an extra month because my bandwidth got used up due to being hacked so its up and running but I fear that I am still susceptible to being hacked again

Click to expand...

Yeah, that explains a lot actually. I just dumped 20 VPS's I had with them because of nonstop issues. I'm thinking about writing a rather detailed review of my experience because it was pretty bad, and I'd legitimately feel bad if someone else went through it. Servers rebooting for no reason, connections dropping, their support team not being at all helpful in identifying the root of any problems, etc. I could actually keep going but I won't. You can try their VPS Control Panel here: https://cp.cheapwindowsvps.com:5656/login.php if you have your login credentials for it. I'm not sure if it actually works to be honest though, because I never used it. Ultimately I would suggest trying a different place though, http://vpswindows.biz has some pretty inexpensive options if you're working on a tight budget. http://hostwinds.com/ is a bit more costly, but you get what you pay for with them as well, and sometimes that ends up saving and/or making you extra money in the long run.

I got hacked twice both times happened when server went down and they had to reconnect and changed password to default which is easy to figure out and I was at work and unable to get in front of my computer to change it to a more secure password for a few hours.The first time they did't charge me , the last time I had to pay for an extra month , so I gues it's not cheaper when you figure the extra cost and the time I lost getting things going again . hopefully everything is resolved