I sold phone cards on ebay and messaged him the codes. He then opened a dispute saying he never received them. I put in the PayPal notes on the dispute that they were delayed, and would ship ASAP, then I quickly mailed them to him via Priority Mail and provided PayPal with the tracking number. Do you think ill win the dispute?
paypal buyer protection doesnt cover digital products.. you should have simply told paypal it was a virtual product, Thats how i won my own dispute you will still win the dispute though, after they check the tracking number.
Knowing eBay & PayPal they're always on the buyers side. If I was you I would call them up and explain the situation. Hope I helped!
battling someone when you have sold digital is usually a lose lose situation. Especially if you didn't list it in the digital field.
Not necessarily so, they also take your history into consideration. I have a clean sheet with them and I've never lost a dispute, mind you, I never try to scam anybody.
if you have provided all the details correct,then you will win the dispute for sure.Similar thing happened with me .I opened a dispute,provided all details they asked.I won the dispute at last
I posted a thread with a similar question, no replies. So trying here. I have someone disputing, I sell intangible goods too, which isn't protected I believe, correct? The guy also opened the dispute asking for a refund via paypal email, I asked him via paypal email a question that would show to me whether or not he actually received the goods, he refused to answer, threatened me (via paypal email), then did a charge back. Now he is saying he is taking it to the highest level of paypal to expose I'm a fraud. I've never had a chargeback before (besides unauthorized payments, and paypal is actually disputing one for me, and repeat buyers), so I should win this case, right? Dude has been acting like such a total D-bag, don't really care about the money anymore (was a small sale), just him losing, LOL. Would calling or doing anymore help? I showed screen shots of the email of delivery, which paypal has accepted before it seems. I also pointed out that I was trying to work with him, via their email so they can see that.
@Stupid Smurf - Unfortunately with intangible goods you will never win and it's irritating as hell. I recently fought a chargeback in which i overdelivered on traffic and backlinks and the dude replied thanking me and i used it in my case and still lost. I'm selling my site here soon because i'm not only tired of paypal but the effen credit card companies are a bunch of dbags as well.
