There are so many new performance standards for sellers but it seems like hardly any for buyers.
It would be nice if ebay could create a feature that allows sellers to see a buyer's performance rating, too.
Not just their feedback because obviously now that is a mute point. Every buyer is going to have 100% positive feedback (still, what a dumb idea by ebay).
It would be nice to see how many times they have opened up a case (whether it be for items not received, item not as described, return request, order cancellations, etc.).
I do believe there is a stat or data on this that is only viewable for ebay employees but that doesn't help sellers if we can't know too.
For example: let's say a buyer opens up a case and claims they didn't receive their item (worth $30) and they want a refund. A seller would then be able to see that this particular buyer has only opened up 2 cases in the 12 months on 105 purchases. That alone would tell me as a seller that this buyer is legit and he's not trying to scam me, he doesn't have a history of doing this often, etc. Easy as pie, I would 100% trust this buyer as a honest one and would do everything I can to help them, including giving them a refund.
But let's say the buyer's history shows that this is the 8th open case they have opened this month alone out of just 15 orders, and they have opened 35 cases in the past year out of just 70 orders. This would obviously tell me he's a risky buyer, I wouldn't have allowed him to purchase from me in the first place, etc etc. They already have a feature in place where sellers can block buyers with no feedbacks or low feedback rating. So why can't we have a feature that would allow us to prevent buyers from buying from us if they have a history of opening up all kinds of cases at 50% rate?
It seems like a very useful feature and idea to me to help sellers sell to honest buyers and weed out the shady ones. Buyers should also be held to high standards too.
What I do now is every buyer that opens a case that I resolve and close by giving them a refund, I also report the buyer to ebay simply stating the above. I just mention that I'm not accusing the buyer of having done anything wrong because I don't know. I just wanted them to check if this buyer has a history of doing this often and maybe at risk of "abusing the money back guarantee policy". This wouldn't be necessary if they could just show us a buyer's detailed buying ratings/performance. Ebay probably doesn't even care or read my report. They have never replied ever. But when someone asks ebay to step in to resolve a case, someone responds and gets it done in 30 minutes! Sheesh.
It would be nice if ebay could create a feature that allows sellers to see a buyer's performance rating, too.
Not just their feedback because obviously now that is a mute point. Every buyer is going to have 100% positive feedback (still, what a dumb idea by ebay).
It would be nice to see how many times they have opened up a case (whether it be for items not received, item not as described, return request, order cancellations, etc.).
I do believe there is a stat or data on this that is only viewable for ebay employees but that doesn't help sellers if we can't know too.
For example: let's say a buyer opens up a case and claims they didn't receive their item (worth $30) and they want a refund. A seller would then be able to see that this particular buyer has only opened up 2 cases in the 12 months on 105 purchases. That alone would tell me as a seller that this buyer is legit and he's not trying to scam me, he doesn't have a history of doing this often, etc. Easy as pie, I would 100% trust this buyer as a honest one and would do everything I can to help them, including giving them a refund.
But let's say the buyer's history shows that this is the 8th open case they have opened this month alone out of just 15 orders, and they have opened 35 cases in the past year out of just 70 orders. This would obviously tell me he's a risky buyer, I wouldn't have allowed him to purchase from me in the first place, etc etc. They already have a feature in place where sellers can block buyers with no feedbacks or low feedback rating. So why can't we have a feature that would allow us to prevent buyers from buying from us if they have a history of opening up all kinds of cases at 50% rate?
It seems like a very useful feature and idea to me to help sellers sell to honest buyers and weed out the shady ones. Buyers should also be held to high standards too.
What I do now is every buyer that opens a case that I resolve and close by giving them a refund, I also report the buyer to ebay simply stating the above. I just mention that I'm not accusing the buyer of having done anything wrong because I don't know. I just wanted them to check if this buyer has a history of doing this often and maybe at risk of "abusing the money back guarantee policy". This wouldn't be necessary if they could just show us a buyer's detailed buying ratings/performance. Ebay probably doesn't even care or read my report. They have never replied ever. But when someone asks ebay to step in to resolve a case, someone responds and gets it done in 30 minutes! Sheesh.
