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Why CB Sucks for Vendors

Discussion in 'Clickbank' started by neo3187, Apr 8, 2011.

  1. neo3187

    neo3187 Senior Member

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    [​IMG]

    Ok now Is this My F***in fault if he did not recognize the transaction? Its clearly mentioned on the sales Page how the transaction will appear in the card statement...

    Bloody scammer bought the product then this is why he is asking for a refund... the ticket is still open what should I reply??? I was thinking of saying "Its the cardholder's duty to safeguard his card details, it is not the fault of the CB Vendor or the Product." and simply denying the refund. What Say???
     
  2. myapps43

    myapps43 Regular Member

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    Welcome to clickbank's liberal refund policy.
     
  3. neo3187

    neo3187 Senior Member

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    lol... its insane man... any advice for this situation?? the ticket is still open
     
  4. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    Welcome to the vendor side of Clickbank.
    Approve it and ignore it.

    If not, that S.O.B. will do a chargeback, which is even worst!
    There's a penalty fee for Chargebacks.
     
  5. m0g0l

    m0g0l BANNED BANNED

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    Same thing happens with paypal. ;(
     
  6. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    To OP...

    "a refund WAS granted".
     
  7. neo3187

    neo3187 Senior Member

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    Theyve just written it, I dont see any Debit transaction... it will be closed automatically and the refund will be made, this is the second refund with this stupid reason :( . WTF is wrong with clickbank
     
  8. neo3187

    neo3187 Senior Member

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    anymore inputs?
     
  9. Autumn

    Autumn Elite Member

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    That's just CB. The same problem exists for the affiliate - affiliates have refunds debited against their accounts as well.

    Sounds like it's just a scammy customer, especially if it clearly states what the credit card statement reference is going to be. Used to get this all the time processing for porn sites - people would ring up or email all incensed about how they'd never sign up for "HugeCockShemales.com" and their credit card must been stolen / their computer was hacked etc, but really their wife just saw the credit card statement. :) Even if you can see that the same IP or ISP that sent the refund email logged in and downloaded your shit, you just grant the refund, eat the loss and move on. That 10% refund rate is just another cost of doing business.

    Like BlackSeng said, online processors (not just CB) basically have to be liberal with refunds because otherwise the customers would just charge back, which results in big fees from the credit card companies (up to $150 per chargeback from Visa in some instances). Too many chargebacks can endanger your merchant account and your ability to process cards, so it's in CB's best interests to grant easy refunds.
     
  10. peet69

    peet69 Newbie

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    thats because your ebook totally sucks, no offence though.

    write an ebook with at least some rather good information, then you will have less refunds and maybe you should not promise anything on your salespage about your product whch is not true.
     
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  11. neo3187

    neo3187 Senior Member

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    ofcourse it sucks for those who dont like taking action...
     
  12. ibwsw525

    ibwsw525 Newbie

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    It's really too bad that scammers get to keep the product PLUS get their money back. I like the way Templatemonster does their transactions. Some time ago I purchased a template from them using my cc. Before they even sent the link to download, they called me first to make sure the transaction was legit. That's how they avoid charge backs.

    All pay processors should allow merchants to call customers to verify the purchase. In addition, refunds should not be given for digital downloads. It leaves no recourse for the merchant who loses out on their product and their money. However, there is a way to render digital downloads useless if the customer decides he wants the product for free and his money back as well.
     
  13. KlaAz0r

    KlaAz0r BANNED BANNED

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    you have these suckers, I made 150 sales on E-junkie with a 30$ ebook and I am swapping the clickbank soon. I try to keep a good relation ship with buyers to prevent this so far I have 2 refunds. Which is not bad

    but the best is, give a refund ignore it and wait for the next sale
     
  14. ScrapeBoss

    ScrapeBoss Elite Member Premium Member

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    I have had the same experience.

    CB wont listen to you. The refund will be granted.

    They will also debit you with $20 as penalty.
     
  15. neo3187

    neo3187 Senior Member

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    WAT!!?? $20 Penalty??? Bloody CB :zx11pisse ...
     
  16. KlaAz0r

    KlaAz0r BANNED BANNED

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    wtf?? 20$ penalty wooowww
     
  17. ScrapeBoss

    ScrapeBoss Elite Member Premium Member

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    Yes. That's what makes it more painful.

    Your loss = product price + chargeback penalty

     
  18. ScrapeBoss

    ScrapeBoss Elite Member Premium Member

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    This is from the clickbank site. I've passed through it before.:

     
  19. OTrap

    OTrap Jr. VIP Jr. VIP

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    Pain in the ass.

    It's part of being a vendor, though.

    I'm still trying to figure out how to make everything non-downloadable. Make everything available in a members area. Then, once 60 days hit, I'd want to send them a download link.

    Problem is keeping people from sharing that link. Might have to change the page name constantly. Pain in the ass, but what can you do?
     
  20. ScrapeBoss

    ScrapeBoss Elite Member Premium Member

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    Have a look at this:

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