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When buyer cancels order when it's already been shipped

Discussion in 'Ebay' started by vulpix92, Feb 11, 2016.

  1. vulpix92

    vulpix92 Newbie

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    How do you handle customers who want to cancel their order, but the item has been sent out?

    Is there a way to contact the shipper to ask them to cancel?

    I'm just concerned because these customers will be receiving an item that they want refunded -- do you forward a return policy for the shipment? Seems like a way to sneak out of paying, but i'll give the benefit of the doubt..

    Thanks!
     
  2. Tank

    Tank Jr. VIP Jr. VIP

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    You can contact the shipping company and have it rerouted back to you. And sometimes a recipient might surprise you and actually send it back if they do get it, it has happened in the past and restores your hope in humanity.
     
  3. Chiefjop

    Chiefjop Jr. VIP Jr. VIP

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    Well there are different rules in each country but I would wait for the delivery company to return the product or show that it is signed for delivery and take it from there :)

    You can say to the customer to not accept the package and that you will refund their money afterwards.
     
  4. Ste Fishkin

    Ste Fishkin BANNED BANNED

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    If they cancel it's down to you to accept or not.

    Explain its been sent and refuse.
     
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  5. vulpix92

    vulpix92 Newbie

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    Thanks for your replies guys.

    I'm just concerned cause this is a new account and I don't want to generate bad feedback - but having to cancel when the order is already out is such a pain in the butt.
     
  6. asap1

    asap1 BANNED BANNED

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    Tell them the item is shipped, if they want a refund they have to send the item back.

    That's what amazon does.
     
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  7. samj342

    samj342 Newbie

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    The delivery company will charge a redirect fee for returning the item after it's been shipped. Not really a good option.

    I usually send the following message to the customer:

    Your order has been processed and unfortunately it's too late to cancel shipment.

    If you no longer want the items in this order, you may either refuse delivery or return the items for a refund when they arrive.