SaraJ
Junior Member
- Jun 11, 2010
- 172
- 72
I have a friend with an account on a very popular host who also does internet marketing.
Their domains ALL have malware/javascript attacks on them.
I tried to contact my friend to let him know, but got no response it's 2AM on the other side of the world where they live.
So I did what I thought was best and sent a support ticket to the host saying that I noticed that these domains hosted on their service had this malware/javascript issue on them and that it should be resolved.
I get back an email saying I'm not a customer therefore they aren't looking into the issue.
I respond back letting them know that it's their server that has the problems on it and to provide good service they need to resolve the issue.
The support continued to say that since I'm not a customer they aren't resolving the issue.
What else can be done? Why would a host have problems like this and not want to take it seriously?
Their domains ALL have malware/javascript attacks on them.
I tried to contact my friend to let him know, but got no response it's 2AM on the other side of the world where they live.
So I did what I thought was best and sent a support ticket to the host saying that I noticed that these domains hosted on their service had this malware/javascript issue on them and that it should be resolved.
I get back an email saying I'm not a customer therefore they aren't looking into the issue.
I respond back letting them know that it's their server that has the problems on it and to provide good service they need to resolve the issue.
The support continued to say that since I'm not a customer they aren't resolving the issue.
What else can be done? Why would a host have problems like this and not want to take it seriously?