Thank you for your reply. You're right. The thing is, I requested a refund via email and didn't receive any response for several days. (they didn't reply to 3 emails). Then, I requested the refund through PayPal. At that point, they deactivated my license. Their support on Facebook told me that I had 'violated the Refund Policy' and that's why my account was cancelled! I had no idea that requesting a refund meant violating any rules! When they told me this... I canceled the refund to demonstrate my 'good faith'. The situation could have been much simpler if they had just replied to tell me that they don't do refunds, and I would have moved on. I don't know if their approach is customer friendly in 2023. After all, I paid for a license and additionally bought most of the premium plugins. And they cut off my access to everything!? Does that seem fair to you?
