What is a canceled order on Woocommerce?

L

LenSMM

BANNED

Mar 4, 2020

243

66

• Mar 16, 2020

• #1

I'm kind of new on woocommerce and on the dashboard I have received a 179$ order "canceled" . I didn't even receive the mail notification
What does it mean is it canceled by the user payment (but why no mail notification) or by paypal, or a error by the system?
Should i send a mail to customer?

 

gdgtzz

Junior Member

Sep 12, 2011

178

74

• Apr 1, 2020

• #2

I guess they went all the way to payment then clicked cancel?

 

L

LenSMM

BANNED

Mar 4, 2020

243

66

• Apr 1, 2020
• Thread Starter Thread Starter

• #3

Yep that's right, added name address etc but left without paying

 

barzorrr

Junior Member

Jul 9, 2010

122

125

• May 5, 2020

• #4

An uncompleted ''pending payment'' will change to canceled after an hour.
If you are motivated you can send the customer an email and ask him if he had problems with completing the payment.

 

Mrnewbie

Super Moderator

Moderator

Executive VIP

Jr. VIP

Mar 8, 2009

3,248

12,751

• Nov 3, 2023

• #5

The member is banned, so I will lock this up before it becomes a place to bump an old thread.