1. This website uses cookies to improve service and provide a tailored user experience. By using this site, you agree to this use. See our Cookie Policy.
    Dismiss Notice

What if customer doesn't receive the product?

Discussion in 'Dropshipping & Wholesale Hookups' started by TheOneisBack, Nov 3, 2019.

  1. TheOneisBack

    TheOneisBack Junior Member

    Joined:
    Dec 22, 2011
    Messages:
    101
    Likes Received:
    10
    Gender:
    Male
    Occupation:
    Freelance Website Developer
    Location:
    Australia
    Home Page:
    I'm currently learning about dropshipping because I want to give it a go.. But I can't find an answer regarding this...

    If I'm dropshipping items from Aliexpress, what happens if someone makes an order from my landing page but they don't receive the item from the Aliexpress store that I'm dropshipping from? Now I've never exactly purchased from Aliexpress before but if they are anything like wish.com, the delivery of items is not the most reliable. Sometimes they can take months or never even show up.

    How do I protect myself in this situation? If someone requests a refund from my stop, then that means I'll be out of pocket since I've already made the purchase on Aliexpress for them.
     
  2. kaurr

    kaurr Registered Member

    Joined:
    Oct 25, 2015
    Messages:
    75
    Likes Received:
    35
    Location:
    Estonia
    Thats why you choose whosalers with good scores and good feedback...if still some problems, you refund or give some shop credit to these clients, whatever
     
  3. TheOneisBack

    TheOneisBack Junior Member

    Joined:
    Dec 22, 2011
    Messages:
    101
    Likes Received:
    10
    Gender:
    Male
    Occupation:
    Freelance Website Developer
    Location:
    Australia
    Home Page:
    Interesting. Thanks for the reply.

    You mentioned "shop credit" but what if my store is only promoting a singular item?

    Do you have any tips for finding "good" wholesalers? Like where abouts does it show their score?
     
  4. yherrliche

    yherrliche Regular Member

    Joined:
    Oct 20, 2015
    Messages:
    378
    Likes Received:
    187
    Location:
    Dubai
    Place an order for yourself and you'll see
     
  5. cindyrose888

    cindyrose888 Senior Member

    Joined:
    Mar 31, 2013
    Messages:
    865
    Likes Received:
    213
    Gender:
    Female
    Even good scores or good wholesalers make mistake. There is no perfect supplier. It is best not to depend on 1 supplier or rather to have another backup just in case.
     
  6. GringoMonkey

    GringoMonkey Elite Member

    Joined:
    Dec 26, 2013
    Messages:
    1,580
    Likes Received:
    1,190
    Occupation:
    Making and Spending Money Online
    In the eyes of the law as the store owner and the person the customer paid you are responsible for the delivery of the product. Ultimately it is not their fault you chose to dropship rather than having the products to hand.

    So if it is not delivered, is faulty, broken or for any reason unsuitable you will have to take the financial hit of the refund.

    But if you negotiate with your supplier you will typically get a credit from them.
     
  7. nakamura

    nakamura Elite Member

    Joined:
    Mar 22, 2013
    Messages:
    2,329
    Likes Received:
    1,740
    Gender:
    Male
    If a customer doesn't receive the item they will let you know. Just refund and move on.
     
  8. Soucha

    Soucha Regular Member

    Joined:
    Jul 31, 2017
    Messages:
    485
    Likes Received:
    273
    Gender:
    Male
    Occupation:
    E-Commerce Slave
    Location:
    Stuck in the USA
    Yes. If they don't receive it, then you are out the money.
    You're better off refunding them then losing money after your payment processor is forced to deal with a chargeback.
    Most payment processors including PayPal, Stripe and Shopify charge for handling chargebacks unless you win them, and you usually don't.
     
  9. perrymason

    perrymason Jr. VIP Jr. VIP

    Joined:
    Jul 19, 2018
    Messages:
    390
    Likes Received:
    141
    Gender:
    Male
    That's life mate, any business requires some level of risk.

    As mentioned before request some products yourself and test different providers from aliexpress.

    PS: People can also be greedy and request a refund despite they did received the product.
     
  10. TheOneisBack

    TheOneisBack Junior Member

    Joined:
    Dec 22, 2011
    Messages:
    101
    Likes Received:
    10
    Gender:
    Male
    Occupation:
    Freelance Website Developer
    Location:
    Australia
    Home Page:
    What about using a site like DHGate as opposed to Aliexpress? Because DHGate offer Paypal, so if I do transactions through PayPal then at least I have some protection and can get my money back (if the vendor doesn't ship the item).
    Its a bit haunting knowing that 100 people could place orders and not receive their items. I'd be out $1000+ in pocket, seems like a big risk ...
     
  11. Naroha

    Naroha Supreme Member

    Joined:
    Apr 8, 2016
    Messages:
    1,367
    Likes Received:
    519
    there is always risk in doing such business... take it or leave it. From my experience nothing like this happened, atleast not in such numbers which u are scared of. Maybe 1 out of 100 orders dont arrive. simply refund/resend the order and go on
     
  12. perrymason

    perrymason Jr. VIP Jr. VIP

    Joined:
    Jul 19, 2018
    Messages:
    390
    Likes Received:
    141
    Gender:
    Male
    Paypal can be a big pain in the ass for drop shipping. They have canceled many accounts due to the nature of the business.
     
  13. ionut24

    ionut24 BANNED BANNED

    Joined:
    Jan 21, 2012
    Messages:
    25
    Likes Received:
    4
    they complain like a mother f*cker