What happens when call centers start using Google Assistant
- Thread starter plottsch
- Start date
- Nov 16, 2011
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That Mm-hmm at 1.38 is the best part.
plottsch
Power Member
- Jul 18, 2016
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Creeped me out but hilarious.
CoolNicks
Registered Member
- Aug 21, 2016
- 55
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Oh my god, seeing this video going viral everywhere for past several days.
I had involvded in a project like this with a company in the past which need to train a chatbot to book a restaurent, several months later with tons of feed from actual chat booking data, at the of finishing the bot actually catches almost all the of data from your chat precisely. Only thing sudden irrelevant message or local slang tend to confuse them which just repeat the question again. They did not said who is behind the research but it most likely a big player.
So whats the point, give all jobs to bots then to protest against bots for stealing jobs.
I remember nimbuzz chat app was very early app which had a brillaint chat bot. At that time i was so envy on that, lol it actually chats like a human.
In coming years,...
I had involvded in a project like this with a company in the past which need to train a chatbot to book a restaurent, several months later with tons of feed from actual chat booking data, at the of finishing the bot actually catches almost all the of data from your chat precisely. Only thing sudden irrelevant message or local slang tend to confuse them which just repeat the question again. They did not said who is behind the research but it most likely a big player.
So whats the point, give all jobs to bots then to protest against bots for stealing jobs.
I remember nimbuzz chat app was very early app which had a brillaint chat bot. At that time i was so envy on that, lol it actually chats like a human.
In coming years,...
plottsch
Power Member
- Jul 18, 2016
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Looking forward to see Google overcome this in the future.
ExperimentalSEO
Regular Member
- Mar 1, 2018
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They won't unless google offers a modified version as a business service or they develop their own by training. It was trained for booking an appointment not for dealing with various different tech support or other support issues.
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Ernestismyname
Regular Member
- Jul 19, 2016
- 287
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Had a conversation about this with a friend. It's great and innovative but scary as fuck at the same time.
D
Deleted member 657006
Guest
all ready doing it in uk for ppi and yes i did not say nothing and the ai just said somethink like thank you!
the sound was like real voice as human but you can still tell.
the sound was like real voice as human but you can still tell.
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D
Deleted member 657006
Guest
it going to start some fantastic methods will be fun.
HoNeYBiRD
Elite Member
- May 1, 2009
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Are you sure, it was your friend though and not the Google AI?
plottsch
Power Member
- Jul 18, 2016
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Just thought I should update on an analysis by WIRED: https://www.wired.com/story/google-duplex-phone-calls-ai-future/
^^That's some lost revenue from everyone ranking on "how to break up with my boyfriend" keyword.
^^That's some lost revenue from everyone ranking on "how to break up with my boyfriend" keyword.
blogzandstuff
Elite Member
- Jan 1, 2015
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Google has admitted it could be an ethical nightmare, they are rethinking it.haha, breaking up with your girlfriend via Google Assistant is the best
plottsch
Power Member
- Jul 18, 2016
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Might delay this but I see clear commercial viability in this--no reason other companies won't develop similar things anyway.
blogzandstuff
Elite Member
- Jan 1, 2015
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Google admitted they need to declare it's a bot at the beginning of the conversation so people have a choice. It's years away yet
wisdomkid
Elite Member
- Jun 20, 2011
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Are you sure, it was your friend though and not the Google AI?
Here is the real question!
plottsch
Power Member
- Jul 18, 2016
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Actually didn't know that--I wonder how it will affect implementation.
One implication to consider--may actually boost usage by advertising the service through each call.
Stencil
Power Member
- Aug 20, 2016
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yeah, it's conceivable but not yet, it still has a long way to go. Call center operations are not that easy to be caught up by AI programs just yet.
It'll need several years worth of research which for google isn't that complex. They can shorten that span a bit but what do you know, we'll see it in coming days, won't we?
