What does the IM gurus thing about this incident

Hi,

I am with CJ and an incident happened 2 days ago, I would appreciate the IM Gurus opinion. Yesterday I saw on my CJ dashboard a commission of $ 584. I looked at the transaction and saw that a sale was made for $ 4660 and made a commission of $ 584. Yesterday I checked my dashboard and puff !! everything was gone , no trace .. of any transaction or commission . I sent an email to the vendor as follows :
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Hi,
Yesterday a customer bought from you through a link from my site http://www.xxxxxx.xxx/ a xxxxx for $ 4660 , which earned a commission of $ 584 .
Today you and or CJ deleted that commission ,!!!

How can that be ??
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Here is the vendor reply:
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The order was placed with me over the phone. I was on your site looking at the links to our site you have created (they look great). I did not delete the cookies from my browing history - so the sale did not come from your site but from a call to us the customer made.

Hope that makes sense and we look forward to working with you.
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I am not good at understanding the inner workings of cookies , and orders placed through the phone ...

All I need to know does this make sense .

Thanks in advance for all the replies.

Basically the affiliate manager was browsing your landing page to see how you were placing the
links on it. Then a customer called to place an order by phone and he forgot to clear his browser's
data so it accidentally recorded the phone sale as a commission for you.

_Austin

I understand all that. But what I cannot figure out. How can there be a relationship between placing an order and a cookie ? Is the company business accounting system attached to there web site ? . When a customer calls to place an order , as i understand it the business flow , reqyest for purchase, accounting, sales dept.... are separate entities.. I am lost here sorry .

Cookies are used to track visits to your site. If a visitor to your site makes a purchase, you get commission for it. So what the vendor claims happened is he visited your site at some point (doesn't have to be recent) and used the order form to make an order for the item on behalf of the customer. But because the cookie logged his visit to your site, after the order went through it counted as a conversion for you.

It's possible, but sounds kind of sketchy.

splurgoth said:

It's possible, but sounds kind of sketchy.

Click to expand...

It is what I think a bit weird. from my Business / accounting knowledge , there should not be a link between a company sales- accounting-invoicing system and the order acquisition system on the web site system ... I mean normally if I work in a company and a customer calls to place an order , I would fire the company accounting software to process the order , and not go to the web site to place an order.... Thanks for the feedback.