What do you do as an affiliate when a customer request a refund?

H

HamFighters

Registered Member

Feb 26, 2015

79

11

• Jan 12, 2016

• #1

1) help the customer get a refund from ClickBank
2) forward the message to the vendor
3) ignore the request

what do you do?

 

P

Pergonde

Junior Member

Jan 7, 2015

126

30

• Jan 12, 2016

• #2

On my contact sites I always state that buyers need to contact the sellers directly.
If there is a buyer contacting me I have nice email set up with contact details of the suppliers.

 

mancar487

Elite Member

Apr 12, 2012

2,218

2,817

• Jan 12, 2016

• #3

2. should always be the course of action.

 

thebigweb

Regular Member

Nov 19, 2007

356

138

• Jan 12, 2016

• #4

You could setup an auto reply within cPanel that replies to the customer and directs them to ClickBank. Good option if you want to be totally hands-off if you have many sites.

 

H

HamFighters

Registered Member

Feb 26, 2015

79

11

• Jan 13, 2016
• Thread Starter Thread Starter

• #5

mancar487 said:

2. should always be the course of action.

Click to expand...

Some vendors ignore refund requests though. In fact, I've received some complaints about "us" being unresponsive to refund requests.