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Weird Verification by Hostgator

Discussion in 'Blogging' started by toomanyrulez, Apr 28, 2015.

  1. toomanyrulez

    toomanyrulez Junior Member

    Joined:
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    Hello. I am just a noob in term of building a website. Just several days ago, I decided to choose Hostgator as my webhosting also bought domain from there.
    But I can't open my domain after several days. At first I can still open my cPanel, now I can't even open my cPanel.
    Today, after 4 days Hostagor sent me an email to verfiy me whether with phone call, with paypal detail or credit card detail:
    I don't know how to describe so here it is the content of email:
    -------------------------------------------------------------------
    Hello,

    Thank you for your recent purchase with HostGator.com. In order to finish provisioning your account, we will need you to contact us to verify your purchase.


    If you would prefer we contact you at the number listed in your account, simply reply to this email with a good time for us to call. If you do not wish to verify by phone, or are unable to receive a phone call, please follow the instructions below to verify your account.

    --------------------------------
    Account paid with PayPal
    --------------------------------

    We will need a scanned copy or photograph of the PayPal owner's government-issued photo ID, such as a drivers license or passport. Please make sure all of the edges of the document are visible and that we can clearly see the photo, id holder name, and expiration date in their entirety.

    -------------------------------------
    Account paid with Credit Card
    -------------------------------------

    We will need a scanned copy or photograph of the credit card owner's government-issued photo id, such as a drivers license or passport. We will also need a scanned copy or photograph of the credit card used for purchase. Please make sure all of the edges of the credit card are visible, and that we can clearly see the card holder name, expiration, and last four digits of the card number. Please block the first 12 digits of the card number, leaving only the last 4 digits visible. If the attachment does not meet these requirements we will request that you send this information again.

    We apologize for any inconveniences that may result from this process. This extra verification is done for your security and to ensure that orders are not fraudulent. We sincerely appreciate your cooperation.

    For additional information regarding our verification process, please visit:
    http://support.hostgator.com/articl...-and-pay/why-do-i-have-to-verify-my-new-order
    http://support.hostgator.com/articl...p-and-pay/why-do-i-have-to-send-documentation

    Thank you!
    Best regards,

    ------------------------------------------------------------------------

    Is this normal? I am from Malaysia fyi.. This is my first time I am really don't have idea I would be this hard/long to register a website.
     
  2. Nut-Nights

    Nut-Nights Jr. VIP Jr. VIP

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    This is normal i think they asked me for verification and i asked for refund. They generally ask for verification if you make payment with paypal.
     
    • Thanks Thanks x 1
  3. BigMoneyyy

    BigMoneyyy Power Member

    Joined:
    Feb 27, 2014
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    Occupation:
    Internet Marketing
    Location:
    BHW
    That's why I closed my account with hostgator. Stay away from them.

    Check the BHW marketplace, there is good deals there.
     
  4. toomanyrulez

    toomanyrulez Junior Member

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    Before I do anything, they just refund my money.. Maybe I should go to to Marketplace here and see which one is good. This is my first time doing this, so that's why I went to what people recommended me..