1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Webhosting client from hell.

Discussion in 'Making Money' started by mattbowden, Mar 1, 2013.

  1. mattbowden

    mattbowden Regular Member

    Joined:
    Feb 2, 2010
    Messages:
    293
    Likes Received:
    79
    Occupation:
    General know nothing
    I have vps and host a few company websites monthly to cover hosting bil. Recently my vps went down for an hour and client complained.
    The month before the same client complianed about price of hosting (its cheap) so sent back copies of invoices to prove I was not lying about the price. He informed me he wanted to move host his bill was over due so gave him seven days to sort his new hosting out.
    Something he hasnt done.
    So I suspended his account an informed him his account would be teriminated. Now he is threatening legal action my hosting bill i due.
    I have sent him back ups.
    Should I just delete his account cant see that I can do more than that.
     
  2. JFoulds

    JFoulds Power Member

    Joined:
    Apr 22, 2011
    Messages:
    538
    Likes Received:
    480
    Occupation:
    Genius billionaire playboy philanthropist
    Delete his account, find his address, murder his goldfish, burn down his house, shoot his grandmother then steal his wife.
     
  3. fatboy

    fatboy Elite Member

    Joined:
    Aug 13, 2008
    Messages:
    1,618
    Likes Received:
    3,227
    Occupation:
    Retired
    Location:
    Old Peoples Home
    Had a couple of people like this when I used to host. Take a backup of the site and then leave it suspended. If you have played by the rules, sent him invoices etc then you are covered. As for the downtime as long as you had a SLA they cannot complain, although when I had downtime and someone moaned I would calculate how much that actually cost them and credit their account to the tune of that. So say their hosting was $10 a month, thats 33c per day for a 30 day month, so for an hour of downtime offer to credit his account (not money back to him) for 0.33 / 24 = not a bloody lot!

    You have given them seven days and you threaten you with legal action - tell him as he has now done that you will only communicate through your lawyer, and give him the contact details (99% sure he won't do anything)

    If he carries on pissing you off, tell him that although it is not part of your contract, you can supply a DVD copy of the backup that will be delivered via recorded delivery but for an administration fee (insert random number)

    Enjoy watching him squirm :)
     
    Last edited: Mar 1, 2013
  4. JFoulds

    JFoulds Power Member

    Joined:
    Apr 22, 2011
    Messages:
    538
    Likes Received:
    480
    Occupation:
    Genius billionaire playboy philanthropist
    Just thinking about it, my response might not actually be a very fair act of retribution...

    Seriously though, don't worry about the threat of legal fees. Even in a small claims court, the fees he'd have to pay would almost definitely be more expensive than your VPS - and if he was complaining about prices then he's obviously a cheap fucker anyway.
     
  5. Mr.Whitehat

    Mr.Whitehat Senior Member

    Joined:
    Apr 23, 2009
    Messages:
    855
    Likes Received:
    220
    Occupation:
    Wandering Around !
    Location:
    Dating Moolah Babe^
    yea who would afford to hire a lawyer and go to court for hosting worth of couple of cents lmfao. delete that douche and move on!
     
  6. oskedi01

    oskedi01 Regular Member

    Joined:
    Oct 6, 2011
    Messages:
    200
    Likes Received:
    72
    Location:
    Sweden
    Home Page:
    Just delete hes account and send the backup. Not worth spending your time on clients like that.
     
  7. mattbowden

    mattbowden Regular Member

    Joined:
    Feb 2, 2010
    Messages:
    293
    Likes Received:
    79
    Occupation:
    General know nothing
    Thanks for advice just hit delete button after sending back ups felt good