DR Resolved uygulamaonur v. Prime Solutions (@primesolution1)

Username: uygulamaonur

Please create your Dispute title using the format in the description below. uygulamaonur v. Prime Solutions (@primesolution1)

Are you the buyer or seller? Buyer

What is the date the incident took place? Dec 28, 2025

What is the name of the accused? @Prime Solutions

Did you encounter the accused on BlackHat World? Yes

Have you started a chargeback with your bank or a Dispute with the payment provider over the transaction? No

Have you contacted the accused via DM (direct message) here on BlackHat World? Yes

Have you informed the accused of the Dispute? Yes

Please add the URL (link) to the location the transaction took place here on BlackHat World.
https://www.blackhatworld.com/members/prime-solutions.1932385/

What product category best describes the product/service involved in your Dispute? Other

What is the USD amount involved in your Dispute? $120

Please describe the reason for submitting a Dispute, in detail.
On December 01, 2025, I hired Prime Solutions (@primesolution1) to remove negative Google Maps reviews. We agreed that 50% of the payment would be made upfront and the remaining 50% would be paid after the service was completed. The agreement included two separate review removal services, delivery within a reasonable timeframe, and a clear guarantee from the seller that a refund would be issued if the service could not be completed. I sent the agreed 50% upfront payment, however, after nearly one month, no reviews were removed. During this period, the seller repeatedly delayed the process and provided excuses. Eventually, the seller stopped responding, deleted messages, and changed or removed their username, and no refund was issued despite the failure to deliver the service. All communication, payment confirmations, and delays are fully documented.

Please detail exactly how you have tried to resolve your issue before now.
I contacted the seller multiple times via BlackHatWorld DM requesting either completion of the service or a refund.
I also informed the seller that I would file a Dispute if the issue was not resolved and waited the required 24 hours.

The seller did not resolve the issue and stopped responding.

What kind of outcome are you looking for from this Dispute?
A full refund of $120.

Please paste any URLs that point to evidence for your Dispute.


Please upload any screenshots, videos, or other document files that point to the required evidence.


Please confirm you have sent a DM, here on BHW, to the accused? Yes

Please confirm there has been a 24 hour period between informing the accused of the dispute and right now? Yes

Please confirm that the transaction started on BHW via DM, sales thread, WTB/HAF threads, advertisement or signature. Yes

Please confirm that you have provided evidence of the transaction via URL, screen shot or video. Yes

Please confirm that you have explained what the dispute is about, in detail. Yes

Please confirm you have added all supporting evidence to show that you have a case for a dispute. Yes

By pressing the Submit button on this form, you certify that you have completed every step.

You acknowledge that skipping any of the requirements or failing to attach evidence that supports your case could result in this Dispute not only being deleted, but your account being given a warning. Yes

Information For The Accused
@Prime Solutions, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Information For Everyone
Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.

Hey

You have just paid for one review and we already remove one review let me share the url

https://maps.app.goo.gl/TbYhWKRaHFrejaPA6

Thanks

Prime Solutions said:

Hey

You have just paid for one review and we already remove one review let me share the url

https://maps.app.goo.gl/TbYhWKRaHFrejaPA6

Thanks

Click to expand...

@uygulamaonur, please respond.

PetraAnn said:

@uygulamaonur, please respond.

Click to expand...

The review removal shown in the shared screenshot was completed by a different provider, not by Prime Solutions (@primesolution1). After waiting nearly one month without any progress or response, I contacted another provider, who successfully removed the review within 15 minutes. I am sharing the screenshot as proof.

Despite this, the accused is now falsely claiming that he removed the review himself. This claim is untrue. Furthermore, although we clearly agreed on two reviews with a 50% upfront payment, he is now attempting to change the agreement by saying it was for only one review and that he received payment for only one service.

If Prime Solutions had actually completed the agreed service, there would be no reason for me to open a scam/dispute thread. The facts are simple:

• We agreed on two reviews, 50% upfront
• The seller failed to deliver
• The review was removed by another provider
• The seller is now making false statements and attempting to mislead moderators

Prime Solutions did not remove the reviews, failed to deliver the agreed service, and is continuing to provide inconsistent and misleading explanations.

edit: attach file

After looking through the evidence provided as well as conferring with the Dispute Team, we are finding in the favor of @Prime Solutions.

It's very well known in the digital marketing world that doing too much at once muddies the waters and you can't see the results. Unfortunately, hiring 2 people back to back to perform the same task renders it impossible to prove who's work actually got the review removed. Especially since it's well known that Google can take days, weeks or even months to remove items or re-index.

And for transparency purposes, @Prime Solutions was an upgraded member and allowed to sell services at the time of the purchase.