OK guys, I'm real pissed with one of my customers. One of my CB product has been pickin up sales ever since Google did the PR update. All the previous customers never had problems downloading and viewing the document... till yesterday... there's this lady who bought my product then she did a Clickbank support ticket saying that she can't download it (wtf?) and wants a refund. Of course, I immediately assist her but to avoid any further problems I just attach the CB product of mine to the e-mail and send it to her. And yes, she's a valid customer. Then she never replied for hours. I thought everything went fine. Then about an hour ago she e-mail me saying that she has downloaded the latest Adobe Reader and manage to open my document. But her problem now is.. all she sees in the document is black squares (again - wtf?) How do I solve this? I used Times New Roman as my font when I type the document in Microsoft Word and convert it to the PDF coument... the document is NOT corrupted in any way because I have tested it. What could be the possible problem?