I shipped a Bose Home Theater System about a week ago and the buyer received a totally damaged system. It was marked as fragile, but was obviously not treated as fragile. UPS will inspect the item at the buyer's home to see if they can reimburse me for the damage. My only concern is that I did not have insurance for the entire value of the item. I talked to a few people at UPS and they state they may only cover me for up to $100 (for a $800 item) So not only does the buyer want his money back, but now I'm out a system. Anyone ever have similar experiences? What can you do to get the full amount ?