UPS damaged package!

taktikz

taktikz

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I shipped a Bose Home Theater System about a week ago and the buyer received a totally damaged system.

It was marked as fragile, but was obviously not treated as fragile. UPS will inspect the item at the buyer's home to see if they can reimburse me for the damage. My only concern is that I did not have insurance for the entire value of the item.

I talked to a few people at UPS and they state they may only cover me for up to $100 (for a $800 item)
So not only does the buyer want his money back, but now I'm out a system.

Anyone ever have similar experiences? What can you do to get the full amount ?
 
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You are SOL on this one... the 100.00 is all that UPS is required to give you and that is if they say you packaged the product properly.

In many instances, UPS will take the stance that you did not package the item properly and give you nothing.

Sorry to be the bearer of bad news but I know the freight industry real well.
 
Thanks for the quick response.

The buyer says he won't be home for the inspection from UPS, so he's going to ship it back himself.
Should the buyer add full coverage insurance to the shipment even though its damaged?
 
He should have full value insurance when he ships it back. It's worth the extra couple of bucks.
 
Surely if the buyer ships it back you can say goodbye to anything
ups would give you. Would they not just say that the item has
been moved out of their responsibility?
 
I try to never ship my products via UPS. It seems about 20% of my items get damaged and I pack them very well...
One time, I had 8 laptops in a box, in their own boxes. 4 of them had broken screens upon arrival, the buyer filed a chargeback and I was out of the money.

My friend works for UPS, he's a driver. He said fragile stickers mean absolutely nothing. See, the way UPS runs is how many boxes an unloader/loader can handle per hour. So they literally climb into package cars (ups trucks) and throw the boxes out onto the line. When I say throw, I mean throw, 6ft in the air. They may see a fragile sticker, that doesn't mean anything to them they need to get their job done. It's a very very corrupt company that treats it's employees like pure shit. It makes me angry all of the things my friend tells me they do to him.

I've actually had very few problems with USPS. I think they treat the packages a bit differently.
 
Well, what if I file a claim once it gets back to me?
 
Send the guy the money to insure it for the full value. Have him ship it back and file the insurance claim against the second shipment. Maybe that'll work
 
why didn't you just insure it for $1,000? the buyer pays shipping anyways.
 
Have you guys ever been to a UPS package handling center?

It is intense, and no one gives a shit about any of the packages coming through. They throw them, shove them, kick them...
 
i always try to use fed ex ground, not only are they 2 days quicker to me than ups, but for the most part treat packages ok.

Dont forget, these guys handl hundreds of thousands of packages a day, ur gonna get unlucky once in a while.
 
I work for UPS and I can tell you that we ignore the "Fragile" sticker entirely.

Believe me, if customers saw how we treat their packages they would think twice to deliver.

It is all about how much volume we can get processed in as little time as possible. $$$
 
Troad77 said:
Make the buyer ship it back using fedex with full insurance. When you get it, contact fedex and tell them the tv is broken and get the money from the insurance.
Click to expand...


haha fraud at its finest.
 
If the driver suspects that the contents are damaged, he will pull the package aside for inspection. You better make sure with your customer that the package has no rattle or sound of broken parts. Also, check that the box has no holes. If it does, you can claim poor package handling. Get some pictures of the box!!!!!!
 
whoa, smh @ ups.

always done business with usps and never had a problem.
 
how do you know the package was really damaged? maybe the buyer pulled a "swich o roo" on you. is the system not functioning? but if they are going to ship it back make sure they use a different carrier and ship with full insurance. and then you can ..................... do what you need to do.
 
UPS delivery carriers are horrible. At least the ones I've came across. I actually had one gal bring a package into my office, literally and intentionally just drop it from about 4-feet off the floor right in front of me, and then stick that little signature stylus in front of me and expect me to sign off on it ("here you go"...), without inspecting it first for damage.

UPS packages almost ALWAYS come in mangled & crushed. Use FedEx instead.
 
Received package back from buyer today. He said he paid for full insurance, but didn't provide a receipt or anything.

Item was pretty well packaged. Do I need the insurance receipt from the sender to file a claim?
 
Last edited:
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