1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Unlimited Hosting Beware

Discussion in 'Web Hosting' started by HudsonWebServices, Oct 5, 2016.

  1. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

    Joined:
    Nov 28, 2015
    Messages:
    915
    Likes Received:
    149
    Location:
    Texas, US
    Home Page:
    Hello,
    Please make sure that you read the TOS of Webhosting Providers because NOTHING is unlimited in the world of hosting. Generally, this is unlimited as their is not a pre defined amount of space, but please dont take advantage of it because its up to the web hoster if the terms have been breached. Had a user (will remain nameless) think it was OK to upload over 65GB of images/etc to the server. We opened a abuse ticket and advised him he would need to move to a VPS. He then opened a paypal dispute because we said it wasnt unlimited? We provided him the snippet of the exact wording of the disk usage. So I just want to make you all aware of unlimited.
     
    • Thanks Thanks x 2
  2. davids355

    davids355 Jr. VIP Jr. VIP

    Joined:
    Apr 25, 2011
    Messages:
    10,422
    Likes Received:
    8,120
    I guess it comes down to fair usage policy right?

    65gb on shared hosting is a bit ambitious !
     
  3. Jeffersontalks

    Jeffersontalks Regular Member

    Joined:
    Aug 16, 2016
    Messages:
    498
    Likes Received:
    215
    Gender:
    Male
    Occupation:
    Professioanl Blackhatters
    Location:
    Planet Earth
    Home Page:
    There is no such thing call unlimited. Else all web hosting Company will have to close down. Unlimited is just a marketing gimmick. Sometime I would rather the web hosting Company be upfront on the limitation.
     
    • Thanks Thanks x 2
  4. Stencil

    Stencil Junior Member

    Joined:
    Aug 20, 2016
    Messages:
    110
    Likes Received:
    15
    Gender:
    Male
    I rather believe to promise which can be delivered.
    And lets face it, nobody goes ahead and reads all those crappy 4-5 pages of terms and conditions. So if anyone is truly limiting something it should be written in bold or CAPITAL to make sure your customers aren't deceived or at least they won't feel deceived. Else they would leave you, never return back and also do a negative marketing for you, forget referrals from him. A happy customer is worth 100 more customers, Remember that!
     
  5. SeoWrecker

    SeoWrecker Jr. VIP Jr. VIP

    Joined:
    Jul 16, 2012
    Messages:
    2,015
    Likes Received:
    1,713
    Gender:
    Male
    Location:
    Doesn't matter
    In the first case, why do you mention unlimited when it's limited?
     
  6. Aty

    Aty Jr. VIP Jr. VIP

    Joined:
    Jan 27, 2011
    Messages:
    5,994
    Likes Received:
    4,089
    Occupation:
    SEO (Senior Erection Officer)
    Location:
    your 6 o'clock
    Home Page:
    If you say it's unlimited then what's your problem at 65 gigs? If you have a problem with that then don't say it's unlimited, say it is limited to 50 gigs or so. I don't like people who just throw in "unlimited" words to gain customers and then they say it's not unlimited.
     
    • Thanks Thanks x 1
  7. Commoner

    Commoner Power Member

    Joined:
    Dec 8, 2013
    Messages:
    748
    Likes Received:
    160
    Occupation:
    Analyst
    Location:
    SG
    Home Page:
    Spot on, I concurred with some members here.

    If you'll like to make it short, excluding 4-5 pages of Terms, why not state down "Get Unlimited** hosting for free".

    Below the text, quote a pretext mentioning "Unlimited** means up to 25GBs or 30GBs at maximum". Explain: This is to make our resources friendly and available to other users etc.
     
  8. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

    Joined:
    Nov 28, 2015
    Messages:
    915
    Likes Received:
    149
    Location:
    Texas, US
    Home Page:
    I completely agree with all of what you guys say. Its more on the lines of "Fair Usage", because if your not defining the webspace its self, then technically its unlimited. Now, if you were truely using unlimited, then the word "unmetered" comes to mind. I agree that unlimited is shady practice, and I think we will be phasing out the term unlimited and offer a more limited-to-the-point webspace.

    I think this is more fair in the eyes of the customer, I just mainly wanted to bring this to the attention of community.
     
    • Thanks Thanks x 1
  9. Floopa75

    Floopa75 Jr. VIP Jr. VIP

    Joined:
    Feb 6, 2014
    Messages:
    892
    Likes Received:
    761
    Gender:
    Male
    Occupation:
    Summit Rank Link Building
    Location:
    Canada
    Home Page:
    The guy opened a Paypal dispute over 3.99/month? Petty as hell.
     
  10. sfidirectory

    sfidirectory Senior Member

    Joined:
    Mar 29, 2010
    Messages:
    916
    Likes Received:
    488
    Occupation:
    Web developer/BTC enthusiast
    Location:
    php artisan make:migration
    Home Page:
    3.99 a month would be a lot to someone in India, or a country whose currency doesn't convert well to USD. Or the customer is just starting out with web hosting, and doesn't understand finite server limits. As a developer, I fully understand the real meaning behind 'unlimited' hosting.

    Edit: I mean no disrespect towards Indians, or those not aware of server limitations.
     
    Last edited: Oct 5, 2016
  11. Lunaaa

    Lunaaa Elite Member

    Joined:
    Jan 18, 2016
    Messages:
    2,413
    Likes Received:
    1,274
    Gender:
    Male
    Location:
    Canada
    My friends friend went to Quebec with his class as a school trip. It was like 8 hours so he turned on a hot spot for everyone. He had unlimited. They used alot. Near the end of the trip they shut off his data usage because he used so much
     
  12. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

    Joined:
    Nov 28, 2015
    Messages:
    915
    Likes Received:
    149
    Location:
    Texas, US
    Home Page:
    No it was for a little more than that. He also got a domain, which when we refunded it, its ours now. I will be selling it to anymore who is interested.
    Yes unforunately, this happens even for ISP's they say unlimited then once you reach a threshold theythrottle you down to dial up like speeds.
    This guy was french. But I thought I made it very clear when he kept saying "ok" and when we recommended a VPS, He said "Sure How much?!" Pretty sure he understood english just fine. Haha.
     
    • Thanks Thanks x 1
  13. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

    Joined:
    Nov 28, 2015
    Messages:
    915
    Likes Received:
    149
    Location:
    Texas, US
    Home Page:
    Honestly, if he just would have said, I dont understand why its not unlimited. Or you told me it was unlimited, I am confused, sorta thing. I would of happily refunded him WITHOUT the paypal dispute. But its over with now, we have adjusted our plans off the "unlimited" and actually set it to a defined amount, so something like this cant happen again.
     
  14. Commoner

    Commoner Power Member

    Joined:
    Dec 8, 2013
    Messages:
    748
    Likes Received:
    160
    Occupation:
    Analyst
    Location:
    SG
    Home Page:
    Yes, somewhat he side-tracked and launch a dispute. By right, customers are likely to send e-mails over demanding explanation but seems shady......

    hahahaa :D
     
  15. jamescolwell

    jamescolwell Junior Member

    Joined:
    Nov 25, 2015
    Messages:
    153
    Likes Received:
    9
    Gender:
    Male
    unlimited means they never provide truly unlimited space
     
  16. laur.laurix

    laur.laurix Power Member

    Joined:
    May 8, 2013
    Messages:
    743
    Likes Received:
    281
    Occupation:
    Reverse Engineering Maniac
    Location:
    Mars
    If I were ur client I would report u in a second to the competent authority. Unlimited=unlimited otherwise it's a scam.
     
  17. AdsenseSeller

    AdsenseSeller Junior Member

    Joined:
    Sep 20, 2016
    Messages:
    118
    Likes Received:
    11
    Gender:
    Male
    Occupation:
    Adsense
    Location:
    blackhatworld
    Home Page:
    your hosting DMCA ignored? because i want to run movies sites
     
  18. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

    Joined:
    Nov 28, 2015
    Messages:
    915
    Likes Received:
    149
    Location:
    Texas, US
    Home Page:
    Its not a scam if you read the TOS, so trend lightly before you call me a scammer. I have over 100 active clients. But regardless, I have changed up the term unlimited. SO, your saying your cellphone company is a scammer if they offer unlimited data, so you are also saying your internet provider is a scammer if they offer unlimited data? Get off your high horse.
    Yes we have DMCA ignored hosting, but we offer a LIMITED set defined amount of disk space now :)
     
  19. gatekeeperhenlee

    gatekeeperhenlee Newbie

    Joined:
    Oct 6, 2016
    Messages:
    1
    Likes Received:
    0
    Gender:
    Male
    Nice info sir
     
  20. Reaver

    Reaver Jr. VIP Jr. VIP

    Joined:
    Aug 6, 2015
    Messages:
    1,904
    Likes Received:
    5,466
    Gender:
    Female
    At least you learned something.
     
    • Thanks Thanks x 1