Unauthorized transaction paypal scam?

I have a new paypal case that was opened by the buyer a month ago for a purchase he made on February 22nd. It was delivered to a pickup collection point (his shipping address) on February 29th with tracking number that fully confirms/verifies it.

2 months+ later he opens a claim with paypal citing it was an unauthorized transaction, meaning, he didn't make this purchase but somebody must have used his info to buy it.

In my experience, I know that since I provided full evidence of tracking information confirmation and delivery, I would be safe and paypal would protect my funds. But here's the loophole. After about 20 days paypal messaged me back saying they were unable to protect/cover me because they couldn't verify my shipping information.

When I went to check the tracking number, it was no longer found and didn't exist. So of course when Paypal was reviewing the claim and tried to look up my tracking information, it would show up as "doesn't exist or wrong tracking number". So they assumed that I didn't provide valid tracking information and had to take the funds from my account.

The loophole seems to be that most shipping services do not leave tracking information history in public records (public websites) for longer than 60 or 90 days. Some may leave it for a long time but most probably delete it from public website after 60 or 90 days.

The only way for me to find the history of the tracking number was to open an inquiry with the shipping service company and hope they will be able to manually find the tracking information history and provide the proof to me or paypal. Good thing is I took a screenshot of the confirmed delivery at the time back in February 29th. We'll see if paypal can reverse the decision.

They did say that even though they had to debit my account, the case is also being opened with the buyer's financial institution and I could get my money back if they decide in my favor....but who knows, it could take up to 75 days they said.

In any case, this seems like a very dangerous loophole someone can exploit. Simply wait a long time after the tracking number record no longer is available, then open a paypal claim against someone saying it was an unauthorized transaction and paypal won't be able to see your tracking information and verify you even sent anything. To them, it will look like you uploaded a false / fake tracking number because it doesn't exist. Then they award all the money back to the buyer who also kept the item obviously.

Buddy, you got clickbait title, and you also very well described how to scam someone.

Apart from that, this thread has no value.

BbHhWwVM said:

Buddy, you got clickbait title, and you also very well described how to scam someone.

Apart from that, this thread has no value.

Click to expand...

Well actually, I couldn't fit everything I wanted in the title as there is a limit to how many characters you can input for the title.
It is not my intention to ever teach anyone how to scam. I actually try to share my experiences to help others become aware of what is happening
and subsequently it seems I'm also giving away insights.

I tend to notice a lot of these sort of things in systems and I find very few people who actually see the same things as I do. I have spotted these things with
so many companies and websites, whenever I post them or ask around, nobody seems to know or understand. Even when I talk to the companies themselves
to their customer service reps, they have no idea, and it's like I know more about their own company than they do. So I always have to ask them to talk to higher management
or someone who actually knows what I'm talking about.

Do you know why postal companies delete the history of tracking numbers? Don't they realize that by doing this, it creates a lot of dangerous problems for both buyers and sellers if claims open up down the road and there's no record of the tracking information anymore? It's a huge flaw and I don't know why they do this. Everything I did was 100% legit and by the rules. There is no reason why I should lose my money on an order I fulfilled and delivered. If the buyer is claiming someone hacked or used his credit card to make a purchase he did not authorize, there is no way a seller who fulfilled the order should be fitted the bill for it. It's usually taken care of by paypal seller protection or by the financial institution. In my case, it would have been covered no problem by paypal except when they went to verify my shipping information, it was of course NON EXISTENT now because it's been over 3 months since it was delivered. That's the only reason why I didn't get protected because a tracking number information history was deleted? I raise a very valid point.

Anyways I will keep everyone updated on the outcome of this as I am in the process of trying to get it reversed by paypal if I can get the tracking information history from the shipping service to forward it to paypal and prove to them my tracking information was indeed truthful, real, and accurate.

Seems like buyer wants to scam you.

He found some new way to scam people.

Though there is no tracking info in public domain, shipping company should be able to provide you tracking details.

Almost 4 or 2 months later. The buyer finally comes out.

Most companies I know is 60 days or less. So that is messed up

Also what is name of shipping company for we do not use it

mikey29 said:

Almost 4 or 2 months later. The buyer finally comes out.

Most companies I know is 60 days or less. So that is messed up

Also what is name of shipping company for we do not use it

Click to expand...

I used Australia Post. The shipment was to Australia. I've shipped there many times over the years using Australia Post and it has been near perfect 99% success rate, no problems whatsoever....in fact, Australia is my favorite country to ship to because of how fast Australia Post ships from the US and I've rarely ever had any problems.

The postal service did work this time too. It was delivered in amazing time! Buyer ordered February 22nd and it delivered on February 29th and the rate was really cheap.....that's really impressive. The problem is just that the tracking number becomes non-existent after 60 days which is the problem here.

But paypal should of said to buyer.

You are past 60 days no refunds

If it was for large amount, me as buyer would notice that right away.

If it was under 20 I would not caught that.

mikey29 said:

But paypal should of said to buyer.

You are past 60 days no refunds

If it was for large amount, me as buyer would notice that right away.

If it was under 20 I would not caught that.

Click to expand...

I think the reason is because it was an issue filed by the buyer to his financial company and the financial company must've contacted paypal to collect the funds back for the buyer and paypal would have been able to protect me if my shipping tracking number was still viewable to prove it was shipped and delivered. Since it's not viewable anymore as Australia Post deleted the records, it made it look like I didn't ship anything to the buyer and so paypal said they had to take the funds. I'm still waiting on Australia Post to get back to me with the record of the tracking number to prove it was shipped and delivered and maybe I'll get it back.