1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Unable to Refund a buyer in an open case

Discussion in 'Ebay' started by oatmeal, Jul 11, 2017.

  1. oatmeal

    oatmeal Regular Member

    Joined:
    May 20, 2015
    Messages:
    254
    Likes Received:
    12
    I'm trying to refund the buyer in an open case
    but I get a message from ebay saying a refund cannot be made
    due to a problem and tells me to go to paypal to see it.

    I went to paypal and tried to refund the buyer from there but
    paypal message tells me that there is an issue with the buyer's
    credit card and no refund was completed.

    So, I'm unable to send a refund either on ebay or on paypal
    and I can't close the case.

    What should I do? I think I have to select the option "ask ebay to step in"
    but even if I write all that in the message, will ebay close the case in my favor?
    What if they still count it as a strike against me? I'm not sure if I should risk
    asking them to step in. I want to refund the buyer but I'm not being permitted to do that.
     
  2. Gloria Parker

    Gloria Parker Power Member

    Joined:
    Dec 31, 2016
    Messages:
    543
    Likes Received:
    136
    Try to Contact to buyer and tell him your problem
     
  3. super11

    super11 Jr. VIP Jr. VIP

    Joined:
    Mar 30, 2009
    Messages:
    1,206
    Likes Received:
    361
    Occupation:
    Full time Online
    Location:
    Home
    The only thing that u can do over here is contact the receipient, ebay and paypal. basically, keep everyone in the loop and u should be fine

    By the way, ebay has made it so hard to contact them. so, best of luck contacting them. their support sucks these days.
     
  4. oatmeal

    oatmeal Regular Member

    Joined:
    May 20, 2015
    Messages:
    254
    Likes Received:
    12
    yep, I have already contacted the buyer several times and told him that I couldn't send the refund to him. He says his credit card is fine.

    Yes, contacting ebay is next to impossible. I would contact them if I could but it seems like the only way would be to "ask ebay to step in" but that is so risky nowadays since 1 strike could almost mean below standard rating and put you out of business.

    Actually, the only way I have contacted ebay was to report the buyer and I explained it that basically I wanted to give the buyer a refund but ebay and paypal won't allow it citing a problem with the buyer's credit card, so I reported him (in a good way). That was about a week ago and nobody has responded.
     
  5. MorboPower

    MorboPower BANNED BANNED

    Joined:
    Jul 13, 2017
    Messages:
    14
    Likes Received:
    0
    There is ebay support you even enter your number and they call you,atleast in germany.
     
  6. Security Tester

    Security Tester Regular Member

    Joined:
    Aug 2, 2016
    Messages:
    228
    Likes Received:
    64
    Gender:
    Male
    It's impossible to find from eBay's site itself, but if you google "eBay live chat" you will actually find a link that offers you to live chat with eBay's customer service.
     
  7. oatmeal

    oatmeal Regular Member

    Joined:
    May 20, 2015
    Messages:
    254
    Likes Received:
    12
    well the buyer closed the case, so hopefully it won't be an issue anymore.