1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

TripAdvisor problem/help needed!

Discussion in 'Offline Marketing' started by 420money, Mar 5, 2012.

  1. 420money

    420money Regular Member

    Joined:
    Jan 29, 2009
    Messages:
    209
    Likes Received:
    41
    Hi all,

    I am offering Online Reputation Management for a client who owns a small ish hotel. They just received a really nasty review on TripAdvisor, and I am doing what I can do have it bumped down. I know it is next to impossible to have it removed, but are there any tips for having that done?

    I am already offering review funneling for this client with the postcards and all.

    I also hired a Fiverr gig for 2 positive tripadvisor reviews LAST monday, and they still havent showed up. I talked to the gig provider, who seems legit, and they say that they are still being processed. So, I got anxious and hired another gig on Friday, and still haven't seen results from that either.

    Meanwhile, this negative review pops up almost instantly, and we know almost for a fact that the person wrote the review after I hired the gig.

    So just wondering what I have to do to get a review up on my TripAdvisor page? What tactic can I use? I am right now just trying to be patient, however my client is breathing down my neck! I want to show some kind of good results fast.

    Anyone have any reccomendations? A service to provide? Somewhere to point me?

    Thanks and +rep to all those who help!
     
  2. mastah77

    mastah77 Newbie

    Joined:
    Aug 3, 2012
    Messages:
    39
    Likes Received:
    0
    I made lots of reviews for hotels and restaurants on Fiverr and all the reviews I made are getting active in 24h.
    I have the same user name on fiverr, you can find me easily.
    Another solution for tripadvisor is (I run a small boutique hotel in a big city); I send message to the guest who made negative review to remove it for an exchange of full refund. It always worked.
    As another option; DO NOT WRITE ANYWHERE OF THE HOTEL (business cards, postcards, web site ....) THAT YOU NEED REVIEWS ON TRIPADVISOR. Only if you are 100% sure that a customer liked everything in the hotel, tell them to make a review. Because there can be lots of customers those don't like your hotel and you don't want them to write any review to TA. You don't need to flash that around for unhappy customers.
     
  3. no4ck

    no4ck Registered Member

    Joined:
    Jun 26, 2009
    Messages:
    73
    Likes Received:
    69
    I do the ORM for a rather large resort - we have a pretty decent system going and all automated. Here's the jist to limit trip advisor negatives but also get great feedback for the hotel.

    1. Upon checkout and on the folio, create a link - such as http://hotelwebsite.com/survey which creates a survey based off of Wufoo.

    2. In the first question, make it "Rate your overall stay" 1-5 or 1-10 ranking (higher being better)

    3. Use the automation tool that if Overall Stay = 8-10, send to page that says "Thanks for your feedback and we're glad you enjoyed your stay at "hotel". Our guests are always looking for neat ideas and comments about previous guests stay, so if you would, please take a second to write about your stay on "TripAdvisor Link"

    4. If they rank 1-7, send to a page with an email form and say something like "We're sorry your stay wasn't the best - if you would like to let our management team know exactly what was wrong, please use the form below to send your comments directly to our managers."

    First off, this allows the guest to vent... they just want to be heard and don't... i repeat DON'T ignore the shitty responses. Also, now that they vented to your survey and management email form, they more than likely won't vent any further. The good reviewers will likely go on to leave comments on TripAdvisor since they had an awesome stay and want to let everyone know about it.

    Let me know if you have any questions!
     
    • Thanks Thanks x 5
  4. denpek

    denpek Newbie

    Joined:
    Aug 31, 2013
    Messages:
    23
    Likes Received:
    0
    I am happy to exchange reviews if you need.
    Please send me what and where to write.


    Once the review is posted, I will ask you to write a review for my business.
     
  5. oliversmith

    oliversmith Registered Member

    Joined:
    Oct 3, 2014
    Messages:
    58
    Likes Received:
    11
    Occupation:
    IM
    Location:
    US
    Home Page:
    Hello, exchange TripAdvisor review with me :)
    Please contact my skype
     
  6. nabilvirani

    nabilvirani Newbie

    Joined:
    Apr 3, 2014
    Messages:
    18
    Likes Received:
    2
    GREAT tactic. I really like it.

     
  7. anazas0b

    anazas0b Newbie

    Joined:
    May 4, 2016
    Messages:
    20
    Likes Received:
    1
    goodluck and will keep this in minds if itmay comes handy
     
  8. Dewi Oshin Cynthia

    Dewi Oshin Cynthia Newbie

    Joined:
    Aug 7, 2016
    Messages:
    2
    Likes Received:
    0
    Gender:
    Male
    Location:
    Indonesia
    Hi. Lets exchange TripAdvisor review :)
    Please contact my skype
     
  9. blackwhite678

    blackwhite678 Newbie

    Joined:
    Aug 29, 2016
    Messages:
    36
    Likes Received:
    6
    Contact the customer is always nice strategy, in every kind of business. Apologized and ask what we can do to neutralized the review.

    I was once doing a handmade souvenir business. It was like everytime receive order, have to be very carefull to fullfill the customer request, but I still sometimes got bad review. I can only apologized, offer return the money and give discount on the next order
     
  10. mojito56

    mojito56 Registered Member

    Joined:
    Apr 24, 2016
    Messages:
    51
    Likes Received:
    46
    So you've set up a review funnel system already? If you've properly explained how the system works, then I don't understand why he's giving you a hard time.

    Any negative review posted after your system is set up would have been posted regardless. That's something you can't control and he should know that. Unless you offered him a guarantee (which you shouldn't have), it would be an issue he has to deal with, not you. Don't let him blame his business' poor performance on you, that's bullshit.

    Also, if not nearly enough reviews are posted naturally, you need to work on optimizing conversions. Try some different different card and portal designs.

    EDIT: well shit, op posted this in 2012