I have received my first ever negative feedback. I'm annoyed, but the point of this is that I did not have a tracking number to add to my listing as the seller I bought the item from did not provide one. The buyer told me quite late on that he had not received his parcel, leaving negative feedback before even messaging me about it. He has been joined on ebay since 2011, yet has only just bought an item now?? on his profile, it also says that he is based in Malta, yet has bought an item to be delivered in the UK. I have sold a few of this item so it's unusual to me that he would have not received it. I'm suspicious that he has the item and is asking for a full refund on top of this However since there is no tracking number, I think I have no option other than give him the refund. I have the option to report the negative feedback, but I can't prove that he has the item either, so is a refund my only option here? Thanks.