The Nerve.... What would you do?

nowimhere · Jun 20, 2010

MisterGemini said:
This is something I do as well handling new clients. It's good to refer in pluralism like this as plasmaflux suggested.

Only later when/if I develop a closer relationship with clients do I then address them personally. My tonality can change though when they start talking about anything related to my business.

One thing is for sure, this one experience has given you a TON of really good feedback and advice to grow on. I think it was worth the 18 annoying emails don't you?

Totally.

This is why I opened this thread in BHW, not WF.

I really like that plural idea.

And only answering questions on tues thurs?

Quite interesting.

This must be for a software product right?

I agree about cutting customer support down.

the 80 - 20 rule is totally golden.

Graemyx · Jul 2, 2010

There will always be that handful of people who just are never happy man, I sympathize with ya. Personally, I'd have exploded on the lady about 10 emails earlier, lol. Just sayin'

blackhat-dudette · Jul 2, 2010

she is what we call here a TOXIC CUSTOMER.
You will spend more in man hours and lost revenue servicing her (insert dirty joke here

) then she will ever pay you.

You did the right thing by not offering her a refund after 30 days, and by offering a discount on the upsell.

What I do to prevent this is state that any tech/customer support is an optional upgrade at something small like $10-20.
This way you can outsource it - and make money off them at the same time.

The Nerve.... What would you do?

nowimhere

Regular Member

Graemyx

Junior Member

blackhat-dudette

Regular Member

Main Menu

Marketplace

Making Money

BlackHat World