Ok, I don't usually post many threads here but I wanted to share this little rant and get some opinions here.
I ran a successful TS campaign that ended with $560 profit. In the copy I wrote a portion of the profit would be donated. I was not verified however.
After requesting the payout, it never came so I emailed them. They responded with this:
I am sorry to hear about this.I have heard back from our billing department and they have advised me that your payout has to be adjusted
because your campaign ?(name omitted) is promising a donation?.
I do apologize for any inconvenience. Please feel free to contact us with any questions or concerns that you may have
I replied with this
At what point was Teespring going to let me know they were holding my funds? It seems thatTeespring is now the recipient of a donation from me. I was under the impression there were ?verified? donations in which the profit would go directly to the 503c organization. I understand I did not verify that campaign, but there's absolutely nothing in the TOS or FAQ that indicates the opposite ? namely, that Teespring will keep all profits from campaigns that aren't verified. If that's the case, it needs to be clearly laid out somewhere on the website.
My campaign was a bit controversial, and I don't think they liked the message behind it. But if you search for "all proceeds from this campaign will be donated" + teespring you get all sorts of results showing campaigns that tipped, and were not verified. I can only assume they received a payout.
Whether I intended to donate all the profit, a portion of it, or none of it isn't any of their concern. At this point I donated it to them - and they don't need the extra profit! Obviously you can't get through to these fools on the phone, and I have to work through a damn middle man via email so I can't get any sort of communication line open to discuss.
What are your thoughts on this?

I ran a successful TS campaign that ended with $560 profit. In the copy I wrote a portion of the profit would be donated. I was not verified however.
After requesting the payout, it never came so I emailed them. They responded with this:
I am sorry to hear about this.I have heard back from our billing department and they have advised me that your payout has to be adjusted
because your campaign ?(name omitted) is promising a donation?.
I do apologize for any inconvenience. Please feel free to contact us with any questions or concerns that you may have
I replied with this
At what point was Teespring going to let me know they were holding my funds? It seems thatTeespring is now the recipient of a donation from me. I was under the impression there were ?verified? donations in which the profit would go directly to the 503c organization. I understand I did not verify that campaign, but there's absolutely nothing in the TOS or FAQ that indicates the opposite ? namely, that Teespring will keep all profits from campaigns that aren't verified. If that's the case, it needs to be clearly laid out somewhere on the website.
My campaign was a bit controversial, and I don't think they liked the message behind it. But if you search for "all proceeds from this campaign will be donated" + teespring you get all sorts of results showing campaigns that tipped, and were not verified. I can only assume they received a payout.
Whether I intended to donate all the profit, a portion of it, or none of it isn't any of their concern. At this point I donated it to them - and they don't need the extra profit! Obviously you can't get through to these fools on the phone, and I have to work through a damn middle man via email so I can't get any sort of communication line open to discuss.
What are your thoughts on this?