prometheuz
Newbie
- May 4, 2025
- 10
- 7
We're a growing SaaS company providing AI agents for businesses and individuals. I'm looking for an EA to help manage our expanding operations and support our growing customer base.
Core Responsibilities
- Inventory Maintenance: Help maintain our inventory of AI models and agents, ensuring everything is properly documented and up-to-date
- Customer Support Management: Respond to customer inquiries, troubleshoot basic issues, and escalate complex technical problems when necessary
- Quality Assurance: Use our product, identify and document potential bugs before they impact customers
- Competitive Intelligence: Monitor competitor offerings, pricing changes, and new features, providing regular summaries of market developments
- Social Media Monitoring: Track brand mentions across platforms, respond to basic queries, and flag important interactions that require my attention
- Knowledge Base Development: Build and expand our help documentation, FAQs, and tutorial content
Requirements
- Experience with SaaS products and customer support (AI experience a plus)
- Excellent written communication skills with attention to detail
- Self-starter who can work independently with minimal supervision
- Prior experience with ChatGPT, Claude, Gemini, and other AI models
- Organized and process-oriented approach to work
Hours & Availability
- This position requires approximately 20 hours per week
- Some flexibility in hours, but must overlap with EST business hours
Core Responsibilities
- Inventory Maintenance: Help maintain our inventory of AI models and agents, ensuring everything is properly documented and up-to-date
- Customer Support Management: Respond to customer inquiries, troubleshoot basic issues, and escalate complex technical problems when necessary
- Quality Assurance: Use our product, identify and document potential bugs before they impact customers
- Competitive Intelligence: Monitor competitor offerings, pricing changes, and new features, providing regular summaries of market developments
- Social Media Monitoring: Track brand mentions across platforms, respond to basic queries, and flag important interactions that require my attention
- Knowledge Base Development: Build and expand our help documentation, FAQs, and tutorial content
Requirements
- Experience with SaaS products and customer support (AI experience a plus)
- Excellent written communication skills with attention to detail
- Self-starter who can work independently with minimal supervision
- Prior experience with ChatGPT, Claude, Gemini, and other AI models
- Organized and process-oriented approach to work
Hours & Availability
- This position requires approximately 20 hours per week
- Some flexibility in hours, but must overlap with EST business hours
