Stuck money on Wise and Payoneer

andrewh2024

andrewh2024

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Hey everyone,

I accidentally transferred money from my Wise account to my already banned Payoneer account on September 30th. I realize this might go against some guidelines, but I've done similar transfers from Wise to Payoneer without issues in the past. This time, however, my Payoneer account was already banned.

When Payoneer received the funds, they immediately refunded the amount back to Wise. This is where the complications started: Wise processed it as a standard transfer and began requesting additional information and proof of income. Unfortunately, I couldn't provide the documents in time, and Wise ended up banning my account too.

Now, the refund has been canceled by Wise and sent back to my closed Payoneer account, causing the money to bounce back and forth between the two platforms. Both my Wise and Payoneer accounts are banned, and I simply want to withdraw the funds to a different bank account, as they are rightfully mine.

I’ve already reached out to Wise at [email protected], and they confirmed that they returned the money to Payoneer, even providing a transaction ID. Should I try contacting Payoneer next, and if so, what’s the best way to go about it given that I can't access their live chat or standard email support due to the account ban?

Any guidance would be greatly appreciated!
 
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Although your account is banned, you should still contact Payoneer support.
 
You can still contact payoneer via phone.

And is your bank account attached with the payoneer? Because for refunded the money they will need a bank account for the transfer.
 
hufaetum said:
Although your account is banned, you should still contact Payoneer support.
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how? Live Chat is not available, i have to login to access live chat and on the email they won't respond, which email should i use?
 
Thunder Digitals said:
You can still contact payoneer via phone.

And is your bank account attached with the payoneer? Because for refunded the money they will need a bank account for the transfer.
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Which phone number? I am not in USA as i mentioned before so that will cost me if i call them. And yes i have my bank account attached to the payoneer account.
 
remideensavic said:
Wise and Payoneer, these processes may take some time
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1 month passed and still no trace of the money, i have the transfer ID but i cannot contact them, it's really painful process. They should allow me to use the live chat even if i am banned. This is not fair. They are holding my money.
 
First you need to reactivate your wise account. Try to contact them first and request to reactivate and submit the required documents with it.

I think they will understand if you can accurately describe your situation. Don't tell Wise that your Payoneer was banned. Just tell them you deactivated it yourself but forgot and used it by mistake.
 
imnew said:
First you need to reactivate your wise account. Try to contact them first and request to reactivate and submit the required documents with it.

I think they will understand if you can accurately describe your situation. Don't tell Wise that your Payoneer was banned. Just tell them you deactivated it yourself but forgot and used it by mistake.
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They banned my Wise account, and they won't tell me the reason for that. It's not closed, it's banned. There is no reactivation. They asked me for proof of income, i used my Wise account to receive payouts, i was working something related to Marketing. But they won't accept my proof of income and banned my account. I didn't even tell them that i sent it to Payoneer.
 
andrewh2024 said:
Should I try contacting Payoneer next, and if so, what’s the best way to go about it given that I can't access their live chat or standard email support due to the account ban?
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You better contact payoneer support and explain the case to them to see if they can help.
 
Both Wise and Payoneer told me through email that they don't have the money. Can i sue them somehow or report them? I am not in USA btw.
 
WarLords said:
You better contact payoneer support and explain the case to them to see if they can help.
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Just found this email [email protected] and they actually responded to it. One of their agents told me that they cannot find anything on their side. The funds cannot disappear. They are somewhere between Wise and Payoneer. Someone is lying here.
 
andrewh2024 said:
Just found this email [email protected] and they actually responded to it. One of their agents told me that they cannot find anything on their side. The funds cannot disappear. They are somewhere between Wise and Payoneer. Someone is lying here.
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this is too much of a headache, if you provide the transaction ID to them then going back to wise will be the next move good luck
 
WarLords said:
this is too much of a headache, if you provide the transaction ID to them then going back to wise will be the next move good luck
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Yes i know that it's too much of a headache but it's 4 digits $ and i cannot afford to lose them. I will push until i get my money back. Sending emails to Wise and Payoneer, if you have an advice please share it with me.
 
As your Payoneer was already banned, they are the third party here. You should chase Wise first. Ask them to unban and show proof of income whatever they are asking for and tell them about you sending the money to your own Payoneer by mistake. Just don't tell them you were banned by Payoneer. Even after that, if Wise still don't unban, then you don't have much to do except for writing negative reviews about your experience and tweeting them from your real X account.
 
How is that fair? They can just get away with a robbery like that? I should be able to take legal action against them.
 
Is there anyone who has experienced this exact problem or something similar who could offer me some advice?
 
Hey man I'm going through sowmthing similar , my Payoneer account got band and while withdrawing money I accidently provided the account number of my e-commerce account which cannot receive funds but I can only use that account to spend it . How did you end up fixing that issue
 
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