Occasionally, when I order from Alibaba, the manufacturer doesn’t follow the provided specifications. Once, I filed a dispute, but they required proof for every item that didn’t meet the specifications. For example, if you order 100 hoodies, they expect 100 photos with measurements. As a result, Alibaba only refunded 25% of the total order value, which felt unreasonable.
Do you have any agreements or strategies in place to make dispute resolution more straightforward?
Do you have any agreements or strategies in place to make dispute resolution more straightforward?