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So how do I cancel unpaid items then ?

Discussion in 'Ebay' started by random011, Oct 22, 2016.

  1. random011

    random011 Junior Member

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    I posted on here a few weeks back complaining about below standard level because of unpaid items i cancelled . I chose the "im out of stock option " and that's how it happened . It resulted in defects . Thankfully , the wonderful ebay emplyes removed all those and now I am above standard and soon to be top rated . I just had an unpaid item and the buyer said to cancel it . How do I do it ? Do I just click cancel and select "The buyer asked me to cancel the order " ? or what ? Because in the ebay TOS about seller performence it says this :

    The transaction defect rate is the percentage of your transactions that have one or more of the following defects:

    • Detailed seller rating of 1, 2 or 3 for item as described

    • Detailed seller rating of 1 for shipping time

    • Negative or neutral feedback

    • A return initiated for a reason that indicates the item was not as described

    • An eBay Money Back Guarantee request or PayPal Purchase Protection case opened for an item not received or an item not as described

    • Seller-initiated transaction cancellation

    In this case even if choose the buyer asked me to cancel the order I would still be the one who initiated it, id be the one to request cancellation first . So what do I do?
     
  2. aff219

    aff219 Junior Member

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    ive had this exact same question but never bothered to actually look into it.

    Normally if the buyer requests a cancelation, I tell them they need to do it on their end (as I knew it can be initiated by the buyer becuase I've had to do it for my own purchases from time to time)

    For an absolute answer I would suggest call ebay and ask, shouldn't take long as it's a simple question. I would expect that such a situation results in no deficits on the sellers end, but I wouldn't at all be shocked if that's not the case.
     
  3. random011

    random011 Junior Member

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    If I remember correctly , back when I called ebay, I actually aksed them something like this and I think they said , choosing "the seller asked me to cancel the order " does NOT results in a defect , I just wanna be 100% sure.
     
  4. random011

    random011 Junior Member

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    Alright , it is confirmed , clicking seller requested to cancel the order DOES NOT result in a defect :)