I posted on here a few weeks back complaining about below standard level because of unpaid items i cancelled . I chose the "im out of stock option " and that's how it happened . It resulted in defects . Thankfully , the wonderful ebay emplyes removed all those and now I am above standard and soon to be top rated . I just had an unpaid item and the buyer said to cancel it . How do I do it ? Do I just click cancel and select "The buyer asked me to cancel the order " ? or what ? Because in the ebay TOS about seller performence it says this :
The transaction defect rate is the percentage of your transactions that have one or more of the following defects:
In this case even if choose the buyer asked me to cancel the order I would still be the one who initiated it, id be the one to request cancellation first . So what do I do?
The transaction defect rate is the percentage of your transactions that have one or more of the following defects:
- Detailed seller rating of 1, 2 or 3 for item as described
- Detailed seller rating of 1 for shipping time
- Negative or neutral feedback
- A return initiated for a reason that indicates the item was not as described
- An eBay Money Back Guarantee request or PayPal Purchase Protection case opened for an item not received or an item not as described
- Seller-initiated transaction cancellation
In this case even if choose the buyer asked me to cancel the order I would still be the one who initiated it, id be the one to request cancellation first . So what do I do?