I posted on here a few weeks back complaining about below standard level because of unpaid items i cancelled . I chose the "im out of stock option " and that's how it happened . It resulted in defects . Thankfully , the wonderful ebay emplyes removed all those and now I am above standard and soon to be top rated . I just had an unpaid item and the buyer said to cancel it . How do I do it ? Do I just click cancel and select "The buyer asked me to cancel the order " ? or what ? Because in the ebay TOS about seller performence it says this : The transaction defect rate is the percentage of your transactions that have one or more of the following defects: Detailed seller rating of 1, 2 or 3 for item as described Detailed seller rating of 1 for shipping time Negative or neutral feedback A return initiated for a reason that indicates the item was not as described An eBay Money Back Guarantee request or PayPal Purchase Protection case opened for an item not received or an item not as described Seller-initiated transaction cancellation In this case even if choose the buyer asked me to cancel the order I would still be the one who initiated it, id be the one to request cancellation first . So what do I do?