1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Shopify - Buggy and Poor Support ! Do not use for longterm business platform

Discussion in 'Making Money' started by weboctopus, Apr 3, 2016.

  1. weboctopus

    weboctopus Newbie

    Joined:
    Feb 21, 2016
    Messages:
    21
    Likes Received:
    0
    This is pretty ridiculous.

    OK. Shopify storefronts are buggy as Hell. At first it may not seem like such a large problem, but if you are looking to build a long-term business, that will make money for your for many years to come, Shopify is NOT the best choice.

    Basically, you can add product tags to each product.

    These tags are what the "filter" drop down list utilize on your product catalog page.

    But if you create a tag, then later stop using it, it will still show up in your filter list on your products catalog page.

    This means people will be directed to dead and empty pages from google.

    This means your filter dropdown lists will be a MESS and your store looks VERY unprofessional.

    Shopify has known about this issue since 2007 !!! There are many threads in their own forums about this issue. The support staff continually placates the store owners, continually tells them "The problem is fixed now" and the store owners (in these threads) continually come back and say "Just checked - problem still exists."

    The Support staff Continue to read off their flowchart "Thank you for patience, we are working on this now! Thank you! We understand your frustration!" Which is super insulting when the problem persists.

    What's more, it should be SIMPLE to fix this issue. It is merely a "Tags" function. Anyone who codes knows that unless their platform is code is buggy AS HELL, it should be really easy to fix.

    Clearly it is buggy as hell.

    Here is a post on their forum from 2007. It shows that this issue first appeared in 2007

    (OK BHW, in all of its wisdom, will not allow me to link to these threads, so they are posted in Totality below)

    The bug clearly was NOT fixed, as here is a much better post on their forum from 2013 where business owners are losing scads of money and totally getting the shaft from "support"?

    (OK BHW, in all of its wisdom, will not allow me to link to these threads, so they are posted in Totality below)


    So, if you are looking to turn a quick buck with a "churn and burn" shopify is perfect - who cares about long term issues if you aren't trying to build a stable, lasting (honest) business?

    But if you don't want MAJOR headaches with a complicated store that is earning you tons, then Shopify is a .very. bad choice.
     
  2. weboctopus

    weboctopus Newbie

    Joined:
    Feb 21, 2016
    Messages:
    21
    Likes Received:
    0
    The thread below shows that they were aware of this problem as early as 2007. Sorry for the poor formatting, I couldn't get BHW to post the "pictures or links" in the thread, which made it almost impossible to inform folks about this issue.

    ----------
    Shopify forum thread begins
    ---------
    bunskMember


    Posts:2



    September 18, 2007


    Hi I'm very new to this and still feeling my way around...I hope someone more practised at this can help.... I want to delete some of the tags I've created for my items....seems easy enough but I can't see how to do it! Thank you!




    -----
    REPLIES


    danWShopify Advisor

    Posts:1037



    September 18, 2007
    A specific tag will no longer exist once you remove it from all of your products. If a tag is still lingering that you don't want, then its still being used by one or more products.

    ---
    Shopify Forum Thread Ends
    ---

    This thread shows that they were well aware of the issue as early as 2007 (yeah, 9 years ago.)


    -W


     
  3. weboctopus

    weboctopus Newbie

    Joined:
    Feb 21, 2016
    Messages:
    21
    Likes Received:
    0
    OK, BHW will not let me post the link to the thread, nor will they let me post the thread itself.

    No matter how much time I spend removing the images, URLs, and the rest, I *STILL* get the message "Sorry, you cannot post URL's, or Images, or anything Useful to the BHW forum. Sorry that this doesn't really work for anyone. Please give us money, and we may let you post this useful information for our users."

    So, to describe the thread, it is on Shopify's OWN forum, and it is full of really super frustrated business owners getting the TOTAL runaround over a bug robbing their store of money and reputation.

    A nightmare if you've invested loads of time and effort in a successful store supporting your family and yourself.

    If BHW gives me the chance, I will post links to all these REALLY damning threads.

    Shopify support = No Support

    --

    Really awful platform for long term, honest businesses.

    --
    -W
     
  4. weboctopus

    weboctopus Newbie

    Joined:
    Feb 21, 2016
    Messages:
    21
    Likes Received:
    0
    EmilyP:
    Hi,Emily here with Shopify! How can I help you today?
    dwayne:
    Hi,I cannot get my deleted tags to stop showing up in my productsfilters.
    dwayne:
    Ihave removed the tags from all products - they still show up in thefilter list on my catalog page
    EmilyP:
    ok,let me take a look for you!
    dwayne:
    Certainly
    EmilyP:
    WhatI can do that may help is to clear the front-end cache of your storefor you, to make sure that deleted tags stop showing up
    EmilyP:
    I'lljust need a little more information so I can verify you as theaccount owner (for security purposes!). Could I please get thebilling address associated with your account, and the last 4 digitsof the credit card we have on file?
    dwayne:
    OK.Please let me know - is this something I will have to contact supporteach time to do?
    dwayne:
    Orcan I do this myself with my store?
    dwayne:
    mycharge number is **** (removed for privacy)
    EmilyP:
    flushingthe store's cache is only something that support can do, but it'sreally quick!
    dwayne:
    Mybilling address is 81 ***** ****** (removed for privacy) **** mo
    EmilyP:
    perfect,thanks so much!
    EmilyP:
    I'llgo ahead and take care of that right now
    dwayne:
    Andit is totally inconvenient that it is not possible to make thisadjustment myself.
    EmilyP:
    alright,if you check on the products now, that should have fixed the problem
    dwayne:
    thereis no list at all at this time.
    EmilyP:
    nolist on the catalog page?
    dwayne:
    nofilter list.
    dwayne:
    Idid not want to deactivate the filter list altogether. I wanted todelete the unused tags.
    EmilyP:
    thefilter list is always going to be based on tags, so it should showwhatever tags you have applied right now
    dwayne:
    No.The filter list is absent now.
    dwayne:
    Pleasesee for yourself.
    dwayne:
    Thisis already a debacle.
    dwayne:
    (store info removed per BHW)
    EmilyP:
    okay,let me take a look
    dwayne:
    I'msorry, I'm a little puzzled why you didn't second check your work tostart with?
    EmilyP:
    I'mgoing to take a look at your page to see where the filters listshould be, and see if there's an issue there
    EmilyP:
    flushingthe store's cache shouldn't have interfered with the filters
    dwayne:
    Iunderstand. Why did you not do that to start with?
    dwayne:
    Iunderstand. But it did.
    dwayne:
    Ichecked the shopify forums, and it seems this bug has persisted sinceat least 2013.
    EmilyP:
    Didyou delete all the tags from all your products?
    dwayne:
    Ideleted all the tags.
    dwayne:
    Fromevery product.
    dwayne:
    ThenI added a tag to a single product "folding knives"
    dwayne:
    itis my only existing tag on any product at thist ime.
    dwayne:
    Ihave no filter list available now on my catalog page.
    EmilyP:
    Clearingthe cache is basically just updating your store, to be sure thatthere's no old data still hanging around
    dwayne:
    OK?
    dwayne:
    So,why did it remove my filter list? It sounds like your system is buggyas hell.
    dwayne:
    Pleaselet me know?
    EmilyP:
    I'mlooking at your site now, and I see a filter list with your tags
    EmilyP:
    flushingthe cache shouldn't have caused your filter list to go anywhere
    dwayne:
    onlyat this point did it just arrive.
    dwayne:
    itwas in fact gone.
    dwayne:
    So,in the future, if I want to delete tags, I have to contact supportfor such a simple administrative level procedure?
    dwayne:
    Iam not certain how that could be anything but inconvenient to a storeowner.
    EmilyP:
    No,when I clear the front end cache, it's just an instant update of yourstore, but your store does update by itself on a regular basis
    dwayne:
    Itwas not doing so. This is why I contacted you. I am not certain whyit is necessary to argue. This bug has existed and persisted for manyusers as documented in your own user forums.
    EmilyP:
    So,if you contact us, we can speed up the process, but it will happen byitself after a little while anyway
    EmilyP:
    Ican definitely pass this issue along to our developers, though, sothey're aware that it's something going on
    dwayne:
    Thisissue is very well documented on your own forums.
    dwayne:
    Yourown clients argued with support for many long threads about theissue.
    dwayne:
    Howcould the developers NOT already be aware?
    EmilyP:
    Theymight already be aware, and trying to sort it out - I won't know forsure until I get in touch with them
    dwayne:
    Thefirst posts were in 2013.
    dwayne:
    That'sthree years ago. This problem has been allowed to persist for 3years.
    dwayne:
    Iam definitely saving this chat and posting it online to warn otherswho might use shopify. This is totally irresponsible.
    EmilyP:
    wouldyou be able to send me a link to the forum page you were reading? I'ddefinitely like to read up on it myself, so I'm more familiar withthe issue for the future
    dwayne:
    Iam fairly certain your developers are doing nothing about the issue,while customer support reads off of a flowchart.
    dwayne:
    I'msorry, why can't you search for it?
    EmilyP:
    Ican, I just thought I would ask, to be sure we were looking at thesame page
    dwayne:
    Iwas under the impression that you would know your own platform sinceyou are "support" ?
    dwayne:
    certainlyyou aware of this bug? It would be unusual if you were not informed?
    EmilyP:
    I'veactually never heard of this bug before.
    dwayne:
    Thatwill look interesting on the ecommerce forums and youtube. "Shopify'scustomer support is not aware of long term bugs that have beendriving users crazy"
    EmilyP:
    Sir,our developers take bugs in our system very seriously
    dwayne:
    It'sdisappointing. Clearly this is not a stable platform for a long termbusiness.
    EmilyP:
    Ifit is, in fact, a bug, I'm sure they are looking into it
    dwayne:
    "I'msure" they are too.
    dwayne:
    Sinceit has persisted since 2013.
    EmilyP:
    I'mactually looking through or forums right now, and I'm not seeinganything on the specific problem you were describing, sir
    dwayne:
    (Thread was posted here to Support - BHW Will not let me share this thread)dwayne:
    Thisone is from 2013.
    dwayne:
    Theend-users are going nuts while support gives them "we're sorryand working on it!" answers
    dwayne:
    butthat was 2013
    EmilyP:
    Okay,I do notice that the support team mentions that they've been workingon it, and have already greatly decreased the amount of times that ithappens
    dwayne:
    "greatlydecreased"
    EmilyP:
    LikeI mentioned before, I can make a note of this issue happening withyou now, and pass it directly onto our developers
    dwayne:
    Thatmeans it is still a total bug, as it is still happenning to me
    dwayne:
    sohow is it greatly decreased
    dwayne:
    Thismeans your platform is totally buggy, and you are aware of it.
    EmilyP:
    No,it doesn't mean the platform is totally buggy, it just means thatthere may be a few small bugs that occur once in a while. That's areality on any platform, and while I realize it's frustrating, it issomething our developers continue to work on constantly, to be surethat we're always improving
    dwayne:
    No,on a business platform, it is not a reality on every platform.
    EmilyP:
    asI mentioned, I am going to let our developers know about this, to besure that they are looking into the issue
    dwayne:
    Andif you cannot fix something as simple as "tags" in yourcode, then it is way buggy. I myself am a developer.
    dwayne:
    Theyknow.
    dwayne:
    Theyhave known since 20143.
    dwayne:
    2013.
    dwayne:
    Again,I will be posting this chat on every blog and youtube channel I haveaccess to.
    dwayne:
    Itis important other business owners know to avoid this unnecessaryfrustration.
    dwayne:
    Ifyou cannot control your own store, there is no point in starting astore.
    dwayne:
    Thepoint of starting a store is to control it. It is so basic it is oddto have to tell you this.
    dwayne:
    Yoursupport team said in this post(Thread was posted here to Support - BHW Will not let me share this thread) in 2013 that they were working on it.
    dwayne:
    Thestore owners point out they are losing loads of money over theproblem.
    dwayne:
    Andstill it is uncorrected. This is absolutely irresponsible on the partof shopify.
    EmilyP:
    Iunderstand that you're very frustrated with the problem, and I know Iwould be too if I was a store owner encountering this.
    EmilyP:
    Atmy level of support, I'm not able to do anything myself, other thanget in touch with our developers
    dwayne:
    actually,it seems this problem has existed since 2007 !!!
    dwayne:
    (Thread was posted here to Support - BHW Will not let me share this thread)
    EmilyP:
    Iam going to do everything that I can to make sure the right peopleare working on the issue, and aware of this, but that's really allthat I have the power to do
    dwayne:
    Thatis not true.
    dwayne:
    Supportsaid that in 2007, support said that in 2013.
    dwayne:
    (Thread was posted here to Support - BHW Will not let me share this thread)
    dwayne:

    itdoesn't seem support can do a thing about the issue.
    dwayne:
    itdoesn't seem the developers will fix it.
    EmilyP:
    Sir,what can I do today to help you out? I'm here to do what I can, so ifthere is anything I can do, I will definitely do it
    dwayne:
    (Thread was posted here to Support - BHW Will not let me share this thread) thatis the first post from 2007
    dwayne:
    Itdoesn't appear you can do much more than make the same empty promisessupport made in 2007 and 2013?
    EmilyP:
    That'swhy I'm asking you now, if you can think of anything that will behelpful from me
    dwayne:
    So,in short, you are asking me to tell you how to help shopifycustomers?
    dwayne:
    Iam fairly certain that is what I contacted you to learn?
    dwayne:
    YOUare support. You are supposed to have the ability to tell me how YOUcan help me?
    dwayne:
    Otherwise,where is the support?
    EmilyP:
    Ihave mentioned that I can pass this problem onto developers, andthat's the best solution I have at the moment
    dwayne:
    Ihave told you they have known since 2007 and 2013, and done nothing.
    EmilyP:
    theforum posts you're sending now are actually irrelevant to the issueand the bug you say you're dealing with
    dwayne:
    Anddid the legwork to show you the forum posts on your own forum.
    EmilyP:
    They'reabout how to delete tags, and merchants not knowing how to do that
    dwayne:
    Whichtook all of typing into google "deleting tags shopify"
    dwayne:
    butyou could not even locate?
    dwayne:
    Thisis laughable.
    EmilyP:
    Thoseare tutorials on how to delete tags
    EmilyP:
    theyare not reported issues
    dwayne:
    No,the merchants delete them, and they still show up. Clearly you didnot read them.
    EmilyP:
    Sir,I realize that you're frustrated, but there's nothing I can do otherthan report the problem to our developers
    EmilyP:
    Iam not a developer. I am here to help answer questions, and passthings along through the proper channels
    dwayne:
    (Thread was posted here to Support - BHW Will not let me share this thread)
    dwayne:
    Thisis clearly not a tutorial
    dwayne:
    Seethe link above.
    dwayne:
    Thepeople are going nuts with frustration,in 2013. Support promises themagain and again "developers are working on it".. but theproblem exists still in 2016
    EmilyP:
    Ifthere's nothing else I can do for you today, then I'm going to haveto end this chat, sir. I've already told you everything I'm able todo.
    dwayne:
    thatis exactly what you said to me.
    dwayne:
    Verywell. I will post this chat everywhere. Business owners do not wantto start a busienss on a buggy platform. It is clear "Support"has no solutions, but does have a nice flowchart to read tofrustrated folks.
    EmilyP:
    Sir,I do not use a flowchart. I approach each issue to see what I can do.
    EmilyP:
    LikeI said, I'm not a developer.
    EmilyP:
    soyes, sometimes there are limitations to what I am able to do. But sofar, I have done everything in my power to help you.
    dwayne:
    Ifyou developers cannot fix something as simple as a "tag"function, then they are not developers, either.
    EmilyP:
    Alright.thank you for contacting Shopify support, like I said, I will passthe issue along to our developers.
    EmilyP:
    Havea nice day.
     
  5. weboctopus

    weboctopus Newbie

    Joined:
    Feb 21, 2016
    Messages:
    21
    Likes Received:
    0
    So, Basically:

    1) Shopify has had "developers working on the problem" since 2007

    2) Store owners complained like crazy in 2013, Shopify gave them the runaround, even though they were persistent
    a) Owners kept getting the "developers are working on it" answer
    b) they were told "its fixed"
    c) Store owners responded it WASNT and is costing them LOADS of money
    d) Support only repeated the same crap

    3) in 2016, I encounter the SAME bug
    a) I contact support - they are UNAWARE of the problem I am told.
    b) I refer them to their own threads, they ask ME to do the legwork and show them the threads on their OWN system (that's service?)
    c) Support assures me they can fix the problem for me (I cant even delete the tags on my own store???)
    d) Support assures me the problem will be worked on by developers (developers have known since 2007!)
    e) Support continues to read off the same flowchart they always have
    f) Support even ASKED .ME. how THEY could help ME. (how the F should I know? I'm not support. I need support.)

    That's service.

    She even ended the conversation on me.

    Rude.

    Honest businesses, steer clear. Their support sucks, their system is buggy, and they are jokes.

    They have NO developers on any problem.

    Total crap.

    -W
     
  6. Weblycos

    Weblycos Senior Member

    Joined:
    Feb 12, 2013
    Messages:
    967
    Likes Received:
    195
    Occupation:
    full time IM
    Is this a thread or journal or review?
     
  7. anilpendu

    anilpendu Jr. VIP Jr. VIP

    Joined:
    Aug 20, 2012
    Messages:
    1,178
    Likes Received:
    859
    Occupation:
    Student
    Home Page:
    What is has to do with money making section ?
     
  8. weboctopus

    weboctopus Newbie

    Joined:
    Feb 21, 2016
    Messages:
    21
    Likes Received:
    0
    welllll.. people often have questions about the various storefront platforms available, and want info on which is best.

    Along with that comes the questions "Do they have a solid system" and "Do they have solid support?"

    As it turns out, Shopify has neither.


    That has a lot to do with making money.

    If its the wrong place for this post, please move the post.