Snatch2014
Regular Member
- Dec 11, 2014
- 287
- 45
Hi!
I start by saying that no matter what anyone says. I will NEVER use their shit again. I will also say that I am really pissed at the moment but I will try my best to keep a good language.
I went with Arvixe hosting because I have read that alot of people saying them are good here on BHW, also googled before signing up with them and only find good reviews, and thats why I post this thread.
Tha last 5 days, my server has been slow/not working/problem to 90% and 60-120s response-time at peaks I have been in contact with support 50 times atleast and talked with 20 differents people.
It all started 5 days after I started using them. Then my website become terrible slow. I thought it was because I have many blogs on the server with many plugins so for 2 days I sat and tried to "trim up" my websites. Then I realized it was the server response time that was the problem.
Then I contacted support the first time. The first bad thing is that their "live chat" takes way too long to get a answer (15-20 min after you asked a question) I wonder if they eating pizza at the same time they giving support lol. The first 2 guys said "wait 1 moment" 10 times then they disconnected on me.
The third guy I talked with told me "The server is working fine, it has a avareage response time of 7s" well 7s is'nt good so I asked him for printscreen of a speedtest. He said "I think this is really good" and sent me a print of a downspeed at 1600kb/s. I asked to change server, he said no. I gave up.
I decided to try Cloudflare instead but I have never set it up on subdomains so I googled it and found a guide I tried to follow. But I could'nt find all of the step's in Arvixe CPanel so once again I contacted support. Lots of more waiting.
The first guy told after 1 hour or so "Now I have sat up Cloudflare on your domain" I answerd him with "Yeah, I did that several hours ago. It was setting up the subdomains I need help with.." he said that it only needed to be done on the maindomain and all I had to do now was to wait 24h (DNS change) I said no, you need to change the subdomains too, and gave him a link to prove it. I also said I can do it myself if he just tells me where in the CPanel I can find the steps. Guess what.. he disconnected on me.
After this a talked with alot of people, no help.
The last one told me that it now was fixed (he made some changed he said) All I needed to do now was to waith 24h (DNS change) I said no, gave him a link to a DNS lookup, see the change is already made and it is still not working!!! He disconnected on me.
Then I solved it my self. After this it was working fine thanks to Cloudflare. A few days later I noticed alot of drop in traffic after som investigation I found that all my plugins that share pictures to socialmedia had stoped.
First I talked with the support for 2 plugins. And we could find out that it was something wrong with either CDN or DNS. So once again hours with the Arvixe support, they disconnecting, trying to do/help me with other stuff then I tell them to do. Trying to point the fault on me, content and the website. At least I found that the guy who "fixed" Cloudflare for me had activated hootlinking in Cloudflare making the plugins unable the find and grab the images.
At this time I also submited a support ticket. Until now their support have answerd to times.
The first answer was: "Your url is wrong, delete ")" and it will work".
I answerd: "The ( and ) is a part of the error message not the url.. lol"
The second answer was: "Your DNS and cloudflare is working fine, is there anything else I can help you with?"
Then it went 30-60min. Then my DNS on my other site stoped working! Once again to their damn support.
The first guy said, "The DNS is fine" and disconnected.
So I satup monitor tools, printscreened a few hours later (36% DNS up time, up and down lika a rollercoaster), printed error messages in DNS support. Printed 60s server responsetime from tools.pingdom.com.
Contacted them again, sent the printscreen. Told them this is the last time I try. Fix it now or I change host. This guy actully tried to help me, but without success.
In the end of our conversation he told me "I can't find anythin, please conntact me again when you have problems" I said "No, worries. The last time was 11min ago (under our conversation) I change host" then I disconnected.
After this I googled "Arvixe bad support" (the first time I only googled Arvixe reviews) and found this:
http://www.yelp.com/biz/arvixe-llc-pleasanton
http://www.webhostingtalk.com/showthread.php?t=1166861
http://www.techrez.com/2014/07/my-bad-experience-with-arvixe.html
http://hosting-reviews-exposed.com/...ixe-com-bad-host arvixe-sucks-complaints.html
http://www.nopcommerce.com/boards/t/13761/is-arvixe-really-that-horrible.aspx
http://www.nopcommerce.com/boards/t/13699/arvixe-worst-web-host-please-avoid.aspx
My uptime today:
I start by saying that no matter what anyone says. I will NEVER use their shit again. I will also say that I am really pissed at the moment but I will try my best to keep a good language.
I went with Arvixe hosting because I have read that alot of people saying them are good here on BHW, also googled before signing up with them and only find good reviews, and thats why I post this thread.
Tha last 5 days, my server has been slow/not working/problem to 90% and 60-120s response-time at peaks I have been in contact with support 50 times atleast and talked with 20 differents people.
It all started 5 days after I started using them. Then my website become terrible slow. I thought it was because I have many blogs on the server with many plugins so for 2 days I sat and tried to "trim up" my websites. Then I realized it was the server response time that was the problem.
Then I contacted support the first time. The first bad thing is that their "live chat" takes way too long to get a answer (15-20 min after you asked a question) I wonder if they eating pizza at the same time they giving support lol. The first 2 guys said "wait 1 moment" 10 times then they disconnected on me.
The third guy I talked with told me "The server is working fine, it has a avareage response time of 7s" well 7s is'nt good so I asked him for printscreen of a speedtest. He said "I think this is really good" and sent me a print of a downspeed at 1600kb/s. I asked to change server, he said no. I gave up.
I decided to try Cloudflare instead but I have never set it up on subdomains so I googled it and found a guide I tried to follow. But I could'nt find all of the step's in Arvixe CPanel so once again I contacted support. Lots of more waiting.
The first guy told after 1 hour or so "Now I have sat up Cloudflare on your domain" I answerd him with "Yeah, I did that several hours ago. It was setting up the subdomains I need help with.." he said that it only needed to be done on the maindomain and all I had to do now was to wait 24h (DNS change) I said no, you need to change the subdomains too, and gave him a link to prove it. I also said I can do it myself if he just tells me where in the CPanel I can find the steps. Guess what.. he disconnected on me.
After this a talked with alot of people, no help.
The last one told me that it now was fixed (he made some changed he said) All I needed to do now was to waith 24h (DNS change) I said no, gave him a link to a DNS lookup, see the change is already made and it is still not working!!! He disconnected on me.
Then I solved it my self. After this it was working fine thanks to Cloudflare. A few days later I noticed alot of drop in traffic after som investigation I found that all my plugins that share pictures to socialmedia had stoped.
First I talked with the support for 2 plugins. And we could find out that it was something wrong with either CDN or DNS. So once again hours with the Arvixe support, they disconnecting, trying to do/help me with other stuff then I tell them to do. Trying to point the fault on me, content and the website. At least I found that the guy who "fixed" Cloudflare for me had activated hootlinking in Cloudflare making the plugins unable the find and grab the images.
At this time I also submited a support ticket. Until now their support have answerd to times.
The first answer was: "Your url is wrong, delete ")" and it will work".
I answerd: "The ( and ) is a part of the error message not the url.. lol"
The second answer was: "Your DNS and cloudflare is working fine, is there anything else I can help you with?"
Then it went 30-60min. Then my DNS on my other site stoped working! Once again to their damn support.
The first guy said, "The DNS is fine" and disconnected.
So I satup monitor tools, printscreened a few hours later (36% DNS up time, up and down lika a rollercoaster), printed error messages in DNS support. Printed 60s server responsetime from tools.pingdom.com.
Contacted them again, sent the printscreen. Told them this is the last time I try. Fix it now or I change host. This guy actully tried to help me, but without success.
In the end of our conversation he told me "I can't find anythin, please conntact me again when you have problems" I said "No, worries. The last time was 11min ago (under our conversation) I change host" then I disconnected.
After this I googled "Arvixe bad support" (the first time I only googled Arvixe reviews) and found this:
http://www.yelp.com/biz/arvixe-llc-pleasanton
http://www.webhostingtalk.com/showthread.php?t=1166861
http://www.techrez.com/2014/07/my-bad-experience-with-arvixe.html
http://hosting-reviews-exposed.com/...ixe-com-bad-host arvixe-sucks-complaints.html
http://www.nopcommerce.com/boards/t/13761/is-arvixe-really-that-horrible.aspx
http://www.nopcommerce.com/boards/t/13699/arvixe-worst-web-host-please-avoid.aspx
My uptime today:

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