I've experienced something similar, so I know how you feel. My first gig there was the “senior architect” we “got” for our project actually turned out to be some contractor they picked up on the side with absolutely no vetting. We rushed to cover for us and hope everything was smooth when they checked in. It felt like I was disingenuous and, honestly, it was a pain in the ass.
I’ve observed it a few times, agencies over promising and inflating invoices, clients in the dark of who is actually on the team, and we caught in the middle. If you’re up for trading tales or getting into the mechanics, how they pitch, set markups, keep the clients blind, let’s share. I learned from a lot of great folks in the trenches and would love to think about: How we turned that chaos into a legit opportunity.