Serpbook?

tony_d

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My serpbook accounts haven't updated in >16hrs... anyone else?

Edit: over 24hrs now for one category, about 20hrs for another...
 
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It just updated my ranks a few mins ago... I don't know what happened, but looks like they're updated now.
 
I don't know why so many SEO services and sites operate so willy nillie. This level of service wouldn't be acceptable in other industries, yet in SEO everything is shaky as F. Why is this...?
 
I don't know why so many SEO services and sites operate so willy nillie. This level of service wouldn't be acceptable in other industries, yet in SEO everything is shaky as F. Why is this...?

I'm with you 100%. Serp tracking and SEO VPS seems like a backwater in which nobody cares to operate properly!

That said, however, serpbook is by far the best - which says just as much about it as it does the other operators.
 
Still hasn't updated...
 
My serpbook accounts haven't updated in >16hrs... anyone else?

Edit: over 24hrs now for one category, about 20hrs for another...

Hi there, we apologize for any inconvenience you have experienced with your account.

We are not currently having any issues with our ranking updates.

Please double check and see if your account has expired, as this is the most probable cause.

If you are still having issues, feel free to send us a PM or email and we will take care of you.

Thanks!
 
Hi there, we apologize for any inconvenience you have experienced with your account.

We are not currently having any issues with our ranking updates.

Please double check and see if your account has expired, as this is the most probable cause.

If you are still having issues, feel free to send us a PM or email and we will take care of you.

Thanks!

Indeed that was the issue - I emailed your support and they promptly replied and helped me out.

The only suggestion I made to them was to send a payment failed warning when a payment fails, rather than let the service expire immediately. Those of us that have multiple PayPal accounts, some slightly stealth and others clean, don't necessarily login to each of them often enough to see what's coming or going, so an email reminder would have been great.
 
It's always good to see quality support from IM organizations. Kudos to you, lanbo.
 
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