SendGrid “Unable to upgrade right now” – payment credentials added.

3KAN

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Sep 17, 2024
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Hi everyone,

I’ve run into a situation with Twilio SendGrid that I haven’t seen before and wanted to check if others have experienced the same.
I tried to upgrade my SendGrid account, but instead of an automatic approval, I got this message:

Unable to upgrade right now
""Thank you for your interest in upgrading your Twilio SendGrid account. We are currently reviewing your request, and may be reaching out to you in the next 72 hours via email, phone, or video conference to confirm the identity of your account and gather more information about your intended usage.""

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