Obviously no one wants a refund for this amazing tool. But I already got two and bought one more for my younger brother. Unfortunately he doesn't like to work on IM so it's useless for him. I contacted the SB support to ask if it's possible to give me the refund. I didn't get any response from them. I just want to forget and let it go but at least I need to say something on BHW. Be careful when ordering SB since you never get the refund if you don't like the tool.