Saving time from irritating buyer queries

A

awesomewebsites

Elite Member

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Nov 16, 2011

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• Mar 10, 2018

• #1

What are you guys doing to save time from buyers who waste asking a lot of useless questions and then do not buy your service/product ? For instance, is it a good idea not to give any skype support for products below a certain price range like $50 ?

 

shafi432

Power Member

Jan 14, 2016

639

233

• Mar 10, 2018

• #2

How about creating an FAQ page? Whenever someone asks a repetitive question, just point them to FAQ page and ask them to read the instructions carefully.

I don't think it's a nice move to not provide a support at all. There are chances that those who are buying for less than $50 today will return and buy high-ticket products.

 

M

Martin Williams

Newbie

Mar 10, 2018

5

1

• Mar 10, 2018

• #3

Not providing a support - is just a rude option. People will not turn back to you.

 

M

MisterF

Repeat Selling Out MP - Doxxing - Harass Comps.

Nov 29, 2009

28,936

43,777

• Mar 10, 2018

• #4

It depends on what you're offering. If Skype support is available on all packages, then you need to provide it. The best way around it is offer it on higher value packages only ( possibly offer it as an upsell on the lower packages ).

 

Jiung

Elite Member

Jan 27, 2015

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• Mar 10, 2018

• #5

krishnaverma said:

What are you guys doing to save time from buyers who waste asking a lot of useless questions and then do not buy your service/product ? For instance, is it a good idea not to give any skype support for products below a certain price range like $50 ?

Click to expand...

Use email support instead of Skype support. This will save a lot of back-and-forth repetitive gibberish that usually goes on with live Skype support.

 

A

awesomewebsites

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• Mar 11, 2018
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• #6

Martin Williams said:

Not providing a support - is just a rude option. People will not turn back to you.

Click to expand...

I have had some buyers paying first and then starting the conversation.

 

HoNeYBiRD

Elite Member

May 1, 2009

10,187

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• Mar 11, 2018

• #7

You can either hire someone to handle Skype support or don't provide live chat support at all, instead make a detailed FAQ (keep adding new questions/answers as they arise) and work out a ticket system to handle support.

 

A

awesomewebsites

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• Mar 11, 2018
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• #8

HoNeYBiRD said:

You can either hire someone to handle Skype support or don't provide live chat support at all, instead work out a ticket system.

Click to expand...

I provide a lot of services ( not related). So a different ticket system for all will be hard to manage.

 

HoNeYBiRD

Elite Member

May 1, 2009

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• Mar 11, 2018

• #9

krishnaverma said:

I provide a lot of services ( not related). So a different ticket system for all will be hard to manage.

Click to expand...

Why would it need to be a different ticket system for all? There are multi-product helpdesk solutions.

 

davids355

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Apr 25, 2011

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• Mar 11, 2018

• #10

Potential buyers really irritate me as well...

 

uncutu

Elite Member

Aug 6, 2010

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• Mar 11, 2018

• #11

I wouldn't attempt it unless I had an employee trained on support. Offering live support eats up a lot of time.Instead I would do a support ticket system. Many free/open-source solutions to handle it exist. Some are advanced enough to let you save templates & intelligently answer tickets based on keywords.