zen19
Elite Member
- Mar 31, 2009
- 1,666
- 4,238
SANTREX.NET ARE A SCAM
Its rare I call out a service provider publically, I prefer to sort out matters in private and not leave a lasting damaging mark on their name.
However, Santrex Hosting should be avoided at ALL costs.
This company demonstrates near daily a complete inability to manage and run hosting services at all levels. I say this based on customers virtual hosting being switched off for days at a time with no warning, migrated to new IPs with no warning, and the complete failure to respond with anything other than 'we will look into it' .
I can also talk on my own experiences with their VPS products in Russia, Germany, Luxembourg, and Holland. I picked Santrex due to their widespread nature. I mistakenly assumed that I would get some good redundancy from having backup VPS hosting in different data centres. I was wrong, there was not a week that went by when at least one VPS was not down for half a day or longer (usually the node down - suspect overselling). In some cases our VPS would go down for days at a time, or like clockwork every evening. These problems effected EVERY service we purchased.
Their technical support seems to be made up of trainee staff, and a single non trainee, who lacks the ability to do anything other than pass it to level 2 support. Tickets take days, in some cases weeks.
I note that their PayPal payments were blocked yesterday, usually a sign of problems ahead.
AVOID LIKE AN AIDS RIDDLED NEEDLE, THEY REALLY ARE THAT BAD.
Its rare I call out a service provider publically, I prefer to sort out matters in private and not leave a lasting damaging mark on their name.
However, Santrex Hosting should be avoided at ALL costs.
This company demonstrates near daily a complete inability to manage and run hosting services at all levels. I say this based on customers virtual hosting being switched off for days at a time with no warning, migrated to new IPs with no warning, and the complete failure to respond with anything other than 'we will look into it' .
I can also talk on my own experiences with their VPS products in Russia, Germany, Luxembourg, and Holland. I picked Santrex due to their widespread nature. I mistakenly assumed that I would get some good redundancy from having backup VPS hosting in different data centres. I was wrong, there was not a week that went by when at least one VPS was not down for half a day or longer (usually the node down - suspect overselling). In some cases our VPS would go down for days at a time, or like clockwork every evening. These problems effected EVERY service we purchased.
Their technical support seems to be made up of trainee staff, and a single non trainee, who lacks the ability to do anything other than pass it to level 2 support. Tickets take days, in some cases weeks.
I note that their PayPal payments were blocked yesterday, usually a sign of problems ahead.
AVOID LIKE AN AIDS RIDDLED NEEDLE, THEY REALLY ARE THAT BAD.
