Runcloud.IO SCAM

This is my personal story and I hope will help other people when they decide to move to runcloud on pay plans. My advise - if you buy something from them - save receipt into personal pc an keep it all period

My story

I buy on 25 December Subscription PRO Plans for only 40$. I was very happy because on Black Friday (23 November) Pro plans for 1 years was 67$.

PRO Plans come with Unlimited Connected Servers. Everything it was ok, a added multiple servers into my account in this period - the second server I added few hours later after payment.

Now , after few month, I can't add multiple server and my package plans was downgrade to Basic Years Plans - 1 Connected Servers for no reason and without any notification. I don't know the reason, I already open ticket but runcloud support is weak - seems robotic answear ( there answer was - your plan come only with 1 server management, not multiple server. If you want more - I need to upgrade to PRO plans). They don't want to solve the problem. They can check any time that after 25 December 2018 I added more server (more than 1) into my account without any problem. I suppose they have specific logs and they can check all information but they don't want.

Now into my account on invoices appear "Basic Years Plans" but their invoice are html page and can be modified any time. Also on paypal payment description appear "ITEM AMOUNT" not PRO/BASIC or any other plans.




Conclusion: I pay 40$ for 1 year for PRO PLAN (interested only for unlimited servers) and after 6 month I get downgrade for no reason. I know to use putty so their plan from Basic Plan are irrelevant for me. I made upgrade only from this featured Unlimited Connected Servers. And fix that featured was removed

Have you read their terms and conditions? because they could mention this thing on their terms and conditions.
Anyway it's good to know.

Interesting thanks for the heads up.

I am from RunCloud.io

Our support team has contacted Paul1427 to resolve the account issue.

LiewCF said:

I am from RunCloud.io

Our support team has contacted Paul1427 to resolve the account issue.

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This is not true! My ticket status is open and last response from runcloud staff was from Emma Lawrence on Jun 5 at 03:50. I check my email right now and nothing. Today is 11 Jun and last response on my ticket was on 5 Jun at 03:50 hour..so 6 days passed without a response

LiewCF said:

I am from RunCloud.io

Our support team has contacted Paul1427 to resolve the account issue.

Click to expand...

Why you downgraded his plan? You consciously scamming people. I will think 100 times more when i sign up this type dishonest company.

ok not sure but thanks for the warning.

Paul1427 said:

This is not true! My ticket status is open and last response from runcloud staff was from Emma Lawrence on Jun 5 at 03:50. I check my email right now and nothing. Today is 11 Jun and last response on my ticket was on 5 Jun at 03:50 hour..so 6 days passed without a response
View attachment 116956

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Hi, Paul1427. Sorry for the delayed response. It was Malaysia public holiday last week. I have pass your ticket personally to the management team. Thanks for your patience.

Use webinoly script instead of these kind of service. unlimited managing your vps server

Can you give us more public information on what happened and why it happened?

nice to know this kind of service exist..

but i feel bad for TS, wasting so much money and get scammed..
i hope he get what he paid or full refund..