r3L4x
Power Member
- Nov 26, 2014
- 575
- 318
Hi, so my story began when I received email from them that my account have European
address and there is some European regulations. My options is to change address
to USA, another option is to transfer my website by myself to another provider or my account on
31/01/2033 will gonna be terminated.
In first I think okay there is not so big problem, I will gonna give them some US address
and that it, I was paying them nearly 10 years 130 dollars per month.
After cheating I understood that they will not gonna change my address and my only
option is to download all files and find another hosting provider.
They offered that I can open UK Ionos account and they can transfer my websites
for some fee, but later I found that they cannot transfer from private servers only from shared.
I have 2 private hostings in total 2 million files...
So they offered me to transfer from USA to UK account all my websites by myself.
It will gonna take my a lot of time and prices will gonna be in pounds after that I need
to pay for server setup fee in total all expenses nearly 300 pounds...
We are living in very interesting times, one month you have business and next month
you can lose everything... Yes they give my few months, but imagine if somebody
can get in car accident or don't have access for few months to interned anything
can happen, from now I'm thinkin on my personal server.
Original letter:
Update in your IONOS account that needs to be addressed
Dear xxxx xxxx,
Since the EU Geoblocking Regulation came into effect in 2018, IONOS products and services can be easily purchased and used in all European markets. After careful consideration, this has led IONOS to the decision to reduce the contract portfolio in the US for foreign customers.
Therefore, we invite all IONOS customers with a European billing address to move to one of our European markets. Benefit now from the most attractive prices and excellent European customer service.
What do I have to do?
Your customer ID 0000000 is connected with a European billing address. We value you as our long-term customer, and we'd like to offer you the following options:
• Change your billing address and phone number to a valid one from the United States or a country eligible to order from our US website by 01/15/2023. Our Customer Service representatives are happy to assist you with the change. A migration will then not be needed anymore.
• If you are a business customer, please provide us with your valid EU VAT ID and company name by 01/15/2023. Our Customer Care representatives will help you with processing the changes.
• Buy a new product over one of our European websites for a special price and migrate your current content to it until 01/31/2023. Though you will have to migrate your product yourself, our Customer Service representatives will help you with ordering and preparing the migration.
More detailed information and answers to possible questions have been provided for you in this Help Center article: Migration of Private EU or UK Customers with ionos.com Accounts
Besides, our Customer Service team answers your questions at any time the phone number 1-877-461-9733. Please don't hesitate to contact us.
If none of the above options is suitable for you, you may terminate the contractual relationship with IONOS before 31/01/2023. Otherwise, we would have to resolve it by canceling it on our side according to §2.2 of our T&Cs as of 01/31/2023.
We are also available via Live Chat from 8AM – 8PM EST. You may click the link below to start a Live Chat session with one of our support representatives. Please make sure you are logged in to your IONOS Control Panel.
Sincerely,
Aldritch
1&1 IONOS Inc.
address and there is some European regulations. My options is to change address
to USA, another option is to transfer my website by myself to another provider or my account on
31/01/2033 will gonna be terminated.
In first I think okay there is not so big problem, I will gonna give them some US address
and that it, I was paying them nearly 10 years 130 dollars per month.
After cheating I understood that they will not gonna change my address and my only
option is to download all files and find another hosting provider.
They offered that I can open UK Ionos account and they can transfer my websites
for some fee, but later I found that they cannot transfer from private servers only from shared.
I have 2 private hostings in total 2 million files...
So they offered me to transfer from USA to UK account all my websites by myself.
It will gonna take my a lot of time and prices will gonna be in pounds after that I need
to pay for server setup fee in total all expenses nearly 300 pounds...
We are living in very interesting times, one month you have business and next month
you can lose everything... Yes they give my few months, but imagine if somebody
can get in car accident or don't have access for few months to interned anything
can happen, from now I'm thinkin on my personal server.
Original letter:
Update in your IONOS account that needs to be addressed
Dear xxxx xxxx,
Since the EU Geoblocking Regulation came into effect in 2018, IONOS products and services can be easily purchased and used in all European markets. After careful consideration, this has led IONOS to the decision to reduce the contract portfolio in the US for foreign customers.
Therefore, we invite all IONOS customers with a European billing address to move to one of our European markets. Benefit now from the most attractive prices and excellent European customer service.
What do I have to do?
Your customer ID 0000000 is connected with a European billing address. We value you as our long-term customer, and we'd like to offer you the following options:
• Change your billing address and phone number to a valid one from the United States or a country eligible to order from our US website by 01/15/2023. Our Customer Service representatives are happy to assist you with the change. A migration will then not be needed anymore.
• If you are a business customer, please provide us with your valid EU VAT ID and company name by 01/15/2023. Our Customer Care representatives will help you with processing the changes.
• Buy a new product over one of our European websites for a special price and migrate your current content to it until 01/31/2023. Though you will have to migrate your product yourself, our Customer Service representatives will help you with ordering and preparing the migration.
More detailed information and answers to possible questions have been provided for you in this Help Center article: Migration of Private EU or UK Customers with ionos.com Accounts
Besides, our Customer Service team answers your questions at any time the phone number 1-877-461-9733. Please don't hesitate to contact us.
If none of the above options is suitable for you, you may terminate the contractual relationship with IONOS before 31/01/2023. Otherwise, we would have to resolve it by canceling it on our side according to §2.2 of our T&Cs as of 01/31/2023.
We are also available via Live Chat from 8AM – 8PM EST. You may click the link below to start a Live Chat session with one of our support representatives. Please make sure you are logged in to your IONOS Control Panel.
Sincerely,
Aldritch
1&1 IONOS Inc.
