(Resolved) Dispute: @INCC vs @Srabon888

• Proof that the transaction began on BHW: Their service thread link
• Proof the other party has been informed of this Dispute Resolution: BHW Convo
• Proof of Contact: They have deleted support tickets on their website where I requested a refund and didn't even bother to respond to me. In the BHW convo, they asked me to proceed with this dispute.
• Proof of Transaction: https://i.imgur.com/yAOjl3g.jpeg
• Summary of Dispute: Bought 50 x Gmail accounts. These accounts have already been sold to someone, there is previous activity of registering different social media accounts and whatnot. As soon as I noticed this I requested a refund which has been denied ever since.
• Evidence of the Issue: As you can see from the screenshot below then this is one of the accounts he sold to me. He has sold that account already to someone else before and he snatched it back shortly afterward. The Google account restore email is the first thing you can see, he changed the passwords and other details to resell it again later.
  
  Also, for further evidence, you can see that someone created a Facebook account ages ago, there are lots of such notification emails showing previous use. This already belongs to someone.
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• What you hope to gain from this Dispute Resolution: A full refund. Not a refund or credit on his website to spend but a crypto refund in my wallet as I paid them.
• (Optional) Additional Information: The seller insisted me that I follow through with this dispute because they claim their "rules are clear". What I want to say is that this is a terrible business model and they are ripping off their clients one by one. They sell emails to one of their clients, then change the passwords after a while and resell those emails to another client and so on and so forth. Obviously, I am not going to want to lose access to my emails later, nor I want to use emails that are already in use by someone else. These are hijacked emails, there is no other reason why the seller is claiming accounts back with the restore password function as you can see from the very first email of the screenshot above.

Srabon888 said:

Thank you for bringing this to my attention. Allow me to clarify the issues our client is experiencing. The client purchased Gmail accounts that were aged since 2020 and has already logged into these email addresses. While the Gmail accounts are functioning properly without any login issues, the client's complaint revolves around the fact that these accounts have been previously used.

Let me elaborate: The client purchased Gmail accounts that were created in 2020, making them approximately four years old. Given their age, these accounts have likely been used before. It's important to understand that without proper warm-up procedures, Gmail accounts may not remain viable in the long term. Our client insists on receiving fresh email addresses, but it's worth noting that it's virtually impossible to obtain Gmail addresses registered since 2020 that have not been utilized in some capacity.

I offered to provide fresh Gmail accounts that are newly created and between 15 to 30 days old, but the client declined this offer. It's crucial to recognize that any email address registered since 2020 is likely to have been used for at least one or two services to maintain its activity. the client suggests that we are reselling the same Gmail addresses, it's important to consider that upon purchasing from us, the client receives login credentials and recovery information, allowing them to change the details. Therefore, it would be illogical for us to resell the same accounts.

Upon reviewing the client's previous orders, everything appears to be in order. As a seller, I am here to support both parties involved. While the customer is typically seen as being in the right, it's important to acknowledge that sellers also have a standpoint. they purchased accounts from 2020 while living in 2024, and this should be taken into account when assessing their expectations. Additionally, we always advise clients to start with a small quantity of accounts to test their suitability for their projects before making bulk purchases.

I kindly request that our BHW administrator or moderator review this situation impartially. If they determine that the buyer is justified and I am mistaken, I am prepared to process the refund accordingly. Let's work together to resolve this issue amicably.

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1. Just to confirm, is somebody still trying to access the Gmail accounts after you purchased them?
2. Based on the screenshot, there's no recovery email or phone number. Did you change the passwords on the accounts after receiving them?
3. How many of the other Gmail accounts show this kind of pattern?

1. I want to understand your type of service more. Do you build these aged Gmail accounts yourself, or do you acquire them from elsewhere?
2. When you maintain the activity of these accounts, are you using a different device, IP, or both?

Zwielicht said:

Questions for @INCC:

1. Just to confirm, is somebody still trying to access the Gmail accounts after you purchased them?
2. Based on the screenshot, there's no recovery email or phone number. Did you change the passwords on the accounts after receiving them?
3. How many of the other Gmail accounts show this kind of pattern?

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Srabon888 said:

it's worth noting that it's virtually impossible to obtain Gmail addresses registered since 2020 that have not been utilized in some capacity.

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