Reseller Hosting at HostGator
- Thread starter jyang
- Start date
businessminder
BANNED
- Oct 22, 2009
- 235
- 370
i'm thinking of grabbing a hostgator account for some clients, but i want to minimize the support...will hostgator do live chat support for clients who have questions?
also, any advice on hostgator reselling would be appreciated
I do have a client-base as well and what I do is I pay for a VPS and charge my clients like $200 a year for web hosting.
All I have to do is setup their domain and have a separate cPanel account for them.
You should always charge your clients for the work you do. As long as you do quality work, people who are serious about their business will understand and will not think twice about paying for your services.
I've got a hostgator Aluminum reseller account ($25 a month) and my experience with live support has been very good. They typically have 75 to 100 support members handling calls during peak hours and the longest wait I can remember was maybe 3 minutes. Most of them are pretty knowledgeable as well. Hope that helps.
greentitanium
Senior Member
- Feb 8, 2010
- 1,141
- 214
i develop web sites and im here to tell ya, host gator is the best i have worked with!
(i have a reseller account also)
(i have a reseller account also)
jyang
Regular Member
- Oct 17, 2009
- 321
- 167
i think they will, they never ask for passwords or shit when u join the chat
yeah, i just dont want any complications with hostgator cuz i know they can be asses...i found this in their TOS:
so you guys never had any issues with hostgator support when your clients needed help?
boffmaster
Junior Member
- Jun 1, 2009
- 144
- 32
I have a reseller account but when I go and ask them questions on their chat tool I only give them my reseller domain half the time. They really don't care. Anyone can ask them questions. I think the type of support they want the reseller to do is password resets and stuff like giving a client more disk space or bandwidth which takes about 1 second in the reseller WHM tool.
Once you get the hang of that WHM tool its a piece of cake to support regular client needs. I'd say chat support would likely handle 90% of your clients questions and you won't have much trouble - ummm - unless your dumb.
Once you get the hang of that WHM tool its a piece of cake to support regular client needs. I'd say chat support would likely handle 90% of your clients questions and you won't have much trouble - ummm - unless your dumb.
Why not hire 3rd party to help on the live support http://www.supportpassion.com/index.html
jyang
Regular Member
- Oct 17, 2009
- 321
- 167
I have a reseller account but when I go and ask them questions on their chat tool I only give them my reseller domain half the time. They really don't care. Anyone can ask them questions. I think the type of support they want the reseller to do is password resets and stuff like giving a client more disk space or bandwidth which takes about 1 second in the reseller WHM tool.
Once you get the hang of that WHM tool its a piece of cake to support regular client needs. I'd say chat support would likely handle 90% of your clients questions and you won't have much trouble - ummm - unless your dumb.
lol that sounds fair enough, thanks for the input on that
how do their rates work?