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Reseller Hosting at HostGator

Discussion in 'Web Hosting' started by jyang, Apr 21, 2010.

  1. jyang

    jyang Regular Member

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    i'm thinking of grabbing a hostgator account for some clients, but i want to minimize the support...will hostgator do live chat support for clients who have questions?

    also, any advice on hostgator reselling would be appreciated :)
     
  2. businessminder

    businessminder BANNED BANNED

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    I do have a client-base as well and what I do is I pay for a VPS and charge my clients like $200 a year for web hosting.

    All I have to do is setup their domain and have a separate cPanel account for them.

    You should always charge your clients for the work you do. As long as you do quality work, people who are serious about their business will understand and will not think twice about paying for your services.
     
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  3. Vinnie03

    Vinnie03 Newbie

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    I've got a hostgator Aluminum reseller account ($25 a month) and my experience with live support has been very good. They typically have 75 to 100 support members handling calls during peak hours and the longest wait I can remember was maybe 3 minutes. Most of them are pretty knowledgeable as well. Hope that helps.
     
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  4. voidale

    voidale Jr. VIP Jr. VIP Premium Member

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    i think they will, they never ask for passwords or shit when u join the chat ;)
     
  5. greentitanium

    greentitanium Senior Member

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    i develop web sites and im here to tell ya, host gator is the best i have worked with!

    (i have a reseller account also)
     
  6. jyang

    jyang Regular Member

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    yeah, i just dont want any complications with hostgator cuz i know they can be asses...i found this in their TOS:

    so you guys never had any issues with hostgator support when your clients needed help?
     
  7. kejora1

    kejora1 Registered Member

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    hostgator support are good. seriously.
     
  8. boffmaster

    boffmaster Junior Member

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    I have a reseller account but when I go and ask them questions on their chat tool I only give them my reseller domain half the time. They really don't care. Anyone can ask them questions. I think the type of support they want the reseller to do is password resets and stuff like giving a client more disk space or bandwidth which takes about 1 second in the reseller WHM tool.

    Once you get the hang of that WHM tool its a piece of cake to support regular client needs. I'd say chat support would likely handle 90% of your clients questions and you won't have much trouble - ummm - unless your dumb. :)
     
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  9. Lancez

    Lancez Regular Member

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  10. jyang

    jyang Regular Member

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    lol that sounds fair enough, thanks for the input on that

    how do their rates work?