What's everyone's experience with removing reviews for local businesses? We have a customer who is blatantly lying about our services or what we said, and wants a full refund. We refused, then they asked for half the bill to be discounted, we refused again, and gave them an option to take out $100 off the total bill, they refused. Now they have left nasty negative reviews on yelp and google. How did you all get them removed if you had? I hear that if you have local guide accounts report it on google it will get removed. Same goes for yelp.