Hey. So I'm launching an online business (SEO services) and tbh I'm scared to death about chargebacks, given that I'm offering an intangible service. I have a couple of questions and points below. So here's what I've done so far to make myself more secure: 1. I will only accept wire transfer on orders above $100. 2. I'm in the process of offering bitcoin payments. 3. I have FraudLabs Pro plugin in woocommerce (which btw, doesn't work, PM me if you can help me) 4. In my terms of service I have stated that the customer agrees not to claim any chargebacks (I doubt if that helps, tho). There's also interesting woo plugin called Vantage Point which records everything the user does on the site, and it can be a good proof if an asshole claims he never ordered the service. Unfortunately, the plugin doesn't seem to work with the current version of WP. Ideally, I wouldn't offer any refunds because it's a digital service and anyone can theoretically claim the service wasn't as described and there's no way to really prove he's wrong. However, to prevent chargebacks, I decided to offer refunds. Currently I only refund 75% of the original order so that I can cover my expenses related to the service with the remaining 25%. What if some scum decides he's gonna get more than 75% by claiming a chargeback? :/ Should I perhaps offer full refund instead? What about payment processor? I know people say Paypal is shit but ultimately chargeback claims are initiated by customer's bank, not payment processor, so does it really matter which payment processor receives the claim? Also with Paypal, do you automatically get this $20 chargeback fee or only if you fight the claim and lose it?